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Social Security Scotland - Provision of 39 Client Advisors - Glasgow

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Summary

Machine-generated summary

Social Security Scotland has awarded a contract for the provision of 39 client advisors based in Glasgow. The advisors will answer inbound and outbound calls, interact with clients by webchat, email and potentially face-to-face, process client applications and payments, record case updates, draft client letters, book appointments, handle sensitive personal data confidentially, and help resolve or escalate queries and complaints. The contract was awarded to Venesky Brown Ltd on 2026-07-06 for EUR 3,225,475.58. It was awarded against the framework agreement 'TEMP ADMINISTRATIVE, CATERING AND MANUAL STAFF SERVICES FRAMEWORK AGREEMENT REF: SP-22-003'. There is an option to extend the term by up to 23 months, estimated at GBP 52,890.11 per client advisor, totalling GBP 2,062,714.29 for all 39 advisors.

Description

The provision of 39 client advisors located in Glasgow, providing the following services: - Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. - Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Will process payments, client requests, record case updates accurately and arrange appointment bookings. - Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. - Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients. Award against framework: TEMP ADMINISTRATIVE, CATERING AND MANUAL STAFF SERVICES FRAMEWORK AGREEMENT REF: SP-22-003 There is an option to extend the term of the contracts for up to a maximum of 23 months. The estimated cost of the extension is 52,890.11 GBP per client advisor. Totalling 2,062,714.29 GBP for all 39 client advisors. (SC Ref:838252)

Official source

Source: Public Contracts Scotland

Always verify details on the official notice.

Last verified against Public Contracts Scotland 5 days ago

Documents on Public Contracts Scotland (English)

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Avg. open tender · Business services
€24,539,272
6,480 open across Europe right now
Buyer track record on Aperlena
62 notices tracked · 61 awarded
€28,644,547 in awarded contracts

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