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Find a Tender Service (UK Cabinet Office / Crown Commercial Service) verified 52 minutes ago Contract notice

Social Media Management Platform.

Open United Kingdom Office & computing machinery

Buyer Sandwell Metropolitan Borough Council

10 days left

Key facts

Closes
15:00 (UTC+1)
Estimated value
€58,567
converted from GBP
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 10 days
  4. Awarded pending
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Summary

Machine-generated summary

Sandwell Metropolitan Borough Council is procuring a social media management platform for its Communications team, which began using such a tool in 2024. The platform should let the council identify trending audiences and topics, listen proactively to reputational issues and risks, plan content and campaigns strategically, use marketing reports and analytics beyond those available on native platforms, measure campaign impact, test messaging across channels, and analyse data to inform decisions and identify revenue opportunities. Long term, the tool will integrate social media data with other customer service channels to support the council's Customer Journey programme. Suppliers must register on the FTS government website and use Sandwell MBC's In-tend e-Tendering portal to participate.

Description

TITLE Social Media Management Platform Ref SMBC 26061 The Communications team began using a social media management tool in 2024 as part of broader changes to the way the team works. A social media management tool enables the council to: • Understand what audiences and topics involving the council are trending on social media platforms • Listen proactively to understand reputational issues and risks, and then go on to strategically plan content and campaigns to ensure the council’s communications function supports the delivery of the council’s strategic objectives and helps boost reputation to aid with recruitment of staff and improved customer experience • Utilise marketing reports and analytics functions that are not available on native platforms to understand engagement across all channels • Measure the impact of campaigns and test messaging to understand what resonates with citizens across each channel • Regularly analyse data to make informed strategic decisions and identify opportunities to drive revenue for the council In the long term, as a part of the council's customer journey planning, a social media management tool will allow for social media data to sit alongside other customer service channels to join up data and provide a holistic view of customer feedback and satisfaction levels. This will support the council’s corporate priorities linked to the Customer Journey programme. Can you also register on FTS which is a government website we use for all procurements over the value of £30,000. this give you the opportunity to see opportunities throughout the country also this will in turn help us to award on the website as per Procurement Act 2023. supplier link- https://supplierregistration.cabinetoffice.gov.uk/organisation/register. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to "Opt In". For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: 13th October 2026 at 15:00hrs

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

  2. Your call:

    Can we deliver this with the team we have?

    Estimated at €58,567.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Office & computing machinery.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    10 days left, 7 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €74,630 and €507,221.

  6. Your call:

    Do we know this buyer?

    The buyer has 35 notices in the register and no pattern of winners yet.

Can I bid?

  • Open procedure: any interested supplier may submit a bid.
  • Documents in English.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Report an error in this notice

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 52 minutes ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 174 awards for Office & computing machinery in United Kingdom.

This notice
€58,567
Median award
€177,992
Middle half of past awards
€74,630 to €507,221

The estimate is smaller than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Sandwell Metropolitan Borough Council

United Kingdom

notices in the register
35
awards
20

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, Office & computing machinery - United Kingdom

Company Wins Total awarded Last win
HP Inc UK Limited 23 €6.9M Sep 2026
XMA Limited 11 €13.9M Sep 2026
DELL CORPORATION LIMITED 11 €3.1M Aug 2026
SOFTCAT PLC 7 €8.4M Sep 2026
COMPUTACENTER (UK) LIMITED 7 €5.0M Aug 2026

Based on 203 awards with a linked company profile over the last 2 years.

2 open tenders right now

Market context

Larger than 31% of the open notices in Office & computing machinery across Europe.

open now in Office & computing machinery
3,582
median open notice
€152,430

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