The Aperlena Verdict
Open raceNo supplier dominates: 3 different companies have won the last 3 comparable contracts from this buyer over 5 years. This is a genuinely open race.
Based on 3 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.
Summary
Machine-generated summaryThis tender concerns the provision of call centre services. The contracting authority is seeking a supplier to operate an inbound and outbound telephone service, handling customer calls, providing information and assistance to callers, and recording and logging contacts in line with agreed service levels. The work covers staffing trained call agents, managing telephone queues, and ensuring availability during the periods set out in the contract documentation. The contract may also involve reporting on call volumes and service quality. Further details on scope, lots and duration are set out in the full tender documents published with this notice.
Official source
Source: VPT procurement reports (Lithuania, via the State Data Agency)
Always verify details on the official notice.
Last verified against VPT procurement reports (Lithuania, via the State Data Agency) 14 hours ago
More from this buyer
Full buyer profile19 open tenders right now
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- Software programming and consultancy services - Archiving, digitisation of Geological Fund documents and creation of electronic services 4 days left
Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| coagency | 1 | €499,012 | Jul 2026 |
| UAB "Ekonominės konsultacijos ir tyrimai" | 1 | €193,987 | Jan 2023 |
| UAB "15min" | 1 | €93,350 | Jan 2026 |
Based on 3 awards with a linked company profile over the last 5 years.
What this buyer has paid before
Based on 4 comparable contracts this buyer awarded in this sector over the last 4 years.
- €75,071
- Lower quartile
- €143,669
- Median award
- €270,243
- Upper quartile
Most recent awards
- Seminarų gyventojams, juos atstovaujančioms ir vienijančioms organizacijoms rengimo ir įgyvendinimo paslaugos €193,987
- Informacijos rengimo ir transliavimo nacionaliniame radijuje paslaugos €20,234
- Lietuva - Viešųjų ryšių paslaugos - Informacijos rengimo ir skelbimo nacionalinėje ir regioninėje spaudoje, interneto žiniasklaidoje ir socialiniame tinkle paslaugos €499,012
- Lietuva - Viešųjų ryšių paslaugos - Viešinimo kampanija interneto naujienų portale ir socialiniuose tinkluose. €93,350
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
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Market context
- Avg. open tender · Business services
- €19,087,677
- Buyer track record on Aperlena
- 108 notices tracked · 36 awarded
- €7,858,299 in awarded contracts
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