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Find a Tender Service (UK Cabinet Office / Crown Commercial Service) verified 2 days ago Contract award

Retail Systems Procurement

Awarded United Kingdom IT services

Buyer ScotRail Trains Limited

Key facts

Published
Procedure
Restricted procedure Two steps: companies first ask to take part, and only those selected are invited to bid. Full entry
View the official notice Watch this tender

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Awarded to

SilverRail Technologies

Record with this buyer
1 first contract from this buyer in the register

Description

ScotRail have awarded a contract for a Retail Systems partner to provide a Website, App and Ticket Vending Machines powered by a single centralised Ticket Issuing System as well as a new Ticket Issuing System for On-train Mobile Ticket Sales and Ticket Office Ticket Sales. The contract includes the implementation and on-going support of the website and app, the manufacture and roll-out of new Ticket Vending Machines and the on-going support and maintenance, and the roll-out of new on-train ticket issuing equipment & ticket office equipment and the on-going support and maintenance.

Timing

  1. Published
  2. Awarded pending

Find a Tender Service (UK Cabinet Office / Crown Commercial Service) does not publish the date of this award. See the official notice

After the award

If you bid and did not win: the standstill period, the usual time to challenge the award, and a letter asking the buyer for its reasons.

This is not legal advice. The periods run from the date the decision was sent to you, which may differ from the date shown here. Check your award letter and national law, or ask a lawyer, before you rely on any date.

Show the periods and the letter

We hold no figures for United Kingdom, and the EU minimum does not apply there. The letter below can still be used.

Ask the buyer for its reasons

A debrief request in the buyer's language (English). Fill in the parts in square brackets and send it to the contact named in your award letter.

To: ScotRail Trains Limited

Subject: Request for the reasons for the award decision. Retail Systems Procurement ([Reference number])

Dear Sir or Madam,

We submitted a tender in the procedure named above and have been informed that the contract was awarded to another tenderer.

So that we can understand the decision, we kindly ask you to send us:

1. the reasons why our tender was not selected;
2. the name of the successful tenderer, and the characteristics and relative advantages of its tender;
3. the scores that our tender and the successful tender received on each award criterion, with the reasons for each score;
4. the date on which the standstill period ends, if one applies.

Please confirm that you have received this request.

Yours faithfully,

[Name and position]
[Company]
[Address]
[Email and telephone]
[Place and date]

This is not legal advice. The periods run from the date the decision was sent to you, which may differ from the date shown here. Check your award letter and national law, or ask a lawyer, before you rely on any date.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 2 days ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

Market

IT services in United Kingdom

median award in this market
€174,982
More figures

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 1,409 awards for IT services in United Kingdom.

Median award
€174,982
Middle half of past awards
€80,038 to €579,205

Find a Tender Service (UK Cabinet Office / Crown Commercial Service) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Market context

open now in IT services
3,351
median open notice
€415,000

Who wins in this market

Many suppliers

United Kingdom · IT services

different companies won awards here
932
of the awards went to the three most frequent winners
10%
buyers awarded contracts here
510

Based on 1,784 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

The buyer in figures

ScotRail Trains Limited

notices in the register
16
awards
11
awarded in total
€737,938

Who wins its contracts

Moderately concentrated
different companies won its awards
7
of the awards went to the three most frequent winners
60%

Based on 10 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

ScotRail Trains Limited

United Kingdom

Awards most often to

  1. Eversholt Rail 4 awards
  2. Advanced Group Services Glacier Energy 1 award €282,329
  3. a-mac environmental ltd 1 award €256,643

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