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Provision of PALS & Complaints Contact Centre Service

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  1. Deadline
  2. Awarded decided in 371 days
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Summary

Machine-generated summary

A compliant Call-Off Contract for a PALS and Complaints Contact Centre Service has been awarded. The service provides PALS and Complaints call handling and contact centre services to help the NHS Essex Integrated Care Board (Essex ICB) respond to and resolve patient issues in a timely and effective way. The buyer on the record is Attain Health Management Services Ltd. The contract was won by East of England Ambulance NHS Trust - Commercial Services [CallEEAST]. The record lists an awarded value of EUR 13,279,884.51 against an estimated value of EUR 45,581.76. The notice states a contract value of 114,066.24 pounds and cumulative spend to date of 39,152 pounds. The contract runs from 01 April 2026 to 30 September 2026.

Description

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues. The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (£114,066.24) and the cumulative spend to date (£39,152). This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.

Official source

Source: Contracts Finder (UK Cabinet Office)

Always verify details on the official notice.

Last verified against Contracts Finder (UK Cabinet Office) 1 week ago

Documents on Contracts Finder (UK Cabinet Office) (English)

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Market context

Avg. open tender · Business services
€26,334,438
6,525 open across Europe right now 100% below sector average
Buyer track record on Aperlena
1 notices tracked · 1 awarded
€13,279,885 in awarded contracts

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