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Provision of Out of Hours Call Handling Services, 2026 - 2029 (Re-Issue)

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  1. Published
  2. Deadline open for 22 days
  3. Awarded pending

Summary

Machine-generated summary

This tender is a re-issue seeking a supplier to provide an out of hours call handling service from 2026 to 2029. The supplier must have sufficient resources to receive and manage approximately 10,000 calls per year. The main priority is to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, and maintaining detailed call logs. The service must also comply fully with the Scottish Social Housing Charter. Interested suppliers should register on the Public Contracts Scotland website and submit electronic responses via the Postbox facility, allowing adequate time for uploading documents before the closing time.

Description

An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service’s main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=841320. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:841320) Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=841320

Official source

Source: Public Contracts Scotland

Always verify details on the official notice.

Last verified against Public Contracts Scotland 6 days ago

Documents on Public Contracts Scotland (English)

View the official notice

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