Awarded to
VODAFONE PORTUGAL - COMUNICAÇÕES PESSOAIS, S.A.
- Awarded value
- €282,296 25% under the estimate of the same lots
- Bids received
- 4
Summary
Machine-generated summaryEPAL - Empresa Portuguesas das Águas Livres, S. A. awarded a contract for contact center management services under a Software as a Service (SaaS) model, divided into lots. Lot I covers multichannel contact center management software (voice, mobile, email, chatbot), integration with the public contractor's CRM system (AQUAmatrix), and call recording for a period of up to 24 months. The contract was awarded to VODAFONE PORTUGAL - COMUNICAÇÕES PESSOAIS, S.A. for EUR 282,295.80 against an estimated value of EUR 375,000, meaning the awarded price was 25% below the estimate.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Report an error in this notice
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 days ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 2,000 awards for IT services in Portugal.
- This award
- €282,296
- Estimated value
- €375,000
- Median award
- €19,698
- Middle half of past awards
- €10,000 to €55,370
The award is larger than three in four past awards.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileEPAL - Empresa Portuguesa das Águas Livres, S. A.
Who wins its contracts
- of its calls state an estimated value
- 75%
Recent awards
Market context
- open now in IT services
- 7,244
- median open notice
- €885,740
Who wins in this market
Many suppliersPortugal · IT services
- different companies won awards here
- 1,336
- of the awards went to the three most frequent winners
- 4%
- buyers awarded contracts here
- 917
Based on 2,880 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 5.0
- of those lots received a single tender
- 27%
- of the awards went to companies based in another country
- 2%
- of the tenders came from another country
- 5%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
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est. value
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