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Contracts Finder (UK Cabinet Office) verified 2 months ago Contract award

Partner Resource - Incident Handler

Awarded United Kingdom IT services

Buyer FCA

€93,578 awarded value

Key facts

Awarded
Estimated value
€52,638
converted from GBP
Procedure
Restricted procedure
  1. Deadline
  2. Awarded decided in 1 day
  3. Published
View the official notice Watch this tender

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Awarded to

SOFTCAT LTD - FCA

Awarded value
€93,578 78% over the estimate of €52,638
Award date
decided 1 day after the deadline
Record with this buyer
17 contracts from this buyer in the register, €5.4M in total

Description

•You will be responsible for organizing and managing incident calls, ensuring clear communication across technical and business teams, and maintaining accurate incident documentation and reporting. The role also involves developing and refining incident management processes, standards, and playbooks to strengthen the organization's overall response capability. • Manage the end-to-end incident lifecycle in alignment with NIST best practices. • Coordinate incident bridge calls, ensuring timely communication and collaboration. • Deliver incident reports and updates to multiple stakeholder groups, including leadership. • Develop and maintain incident management processes, documentation, and standards. • Utilize ServiceNow (preferred) or similar ticketing platforms for tracking and reporting. • Support continuous improvement initiatives and post-incident reviews.

Official source

Source: Contracts Finder (UK Cabinet Office)

Always verify details on the official notice.

Report an error in this notice

Last verified against Contracts Finder (UK Cabinet Office) 2 months ago

Documents on Contracts Finder (UK Cabinet Office) (English)

What this buyer has paid before

Based on 28 comparable contracts this buyer awarded in this sector over the last 4 years.

This award
€93,578
Estimated value
€52,638
Median award
€273,025
Middle half of past awards
€113,267 to €752,058

The award is smaller than three in four past awards.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

FCA

United Kingdom

notices in the register
51
awards
50
awarded in total
€87.0M

Who wins its contracts

Moderately concentrated
different companies won its awards
27
of the awards went to the three most frequent winners
44%
of its calls state an estimated value
100%

Based on 50 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. SOFTCAT LTD - FCA 17 awards €5.4M
  2. Ernst & Young LLP 3 awards €11.3M
  3. SOPRA STERIA LIMITED - FCA 2 awards €54.8M

1 open tender right now

Market context

open now in IT services
3,271
median open notice
€500,000

Who wins in this market

Many suppliers

United Kingdom · IT services

different companies won awards here
689
of the awards went to the three most frequent winners
11%
buyers awarded contracts here
383

Based on 1,252 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    Estimated value
    Was: €52,719
    Now: €52,638
    Award value
    Was: €93,723
    Now: €93,578

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