Summary
Machine-generated summaryVitens N.V., a Dutch water company in the Netherlands, is procuring services for customer communications management, including printed materials and mailing. The company communicates with a large and diverse customer base about topics such as invoicing, contract information, changes and service delivery. Communication takes place through multiple channels, including email, physical post and SMS, and must also be digitally available to customers through an online environment. The ambition is to organise customer communication as digital-first, consistent and largely automated, steering customers towards self-service where possible. A shift from physical post to online communication is expected in the coming years.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago
The buyer
Full buyer profileVitens N.V.
- notices in the register
- 57
- awards
- 23
- awarded in total
- €30.0M
Who wins its contracts
Many suppliers- different companies won its awards
- 18
- of the awards went to the three most frequent winners
- 17%
- of its calls state an estimated value
- 96%
Based on 18 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 3.0
- of those lots received a single tender
- 8%
- of the awards went to companies based in another country
- 0%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| De Staffing Groep Nederland B.V. | 1 | Dec 2025 | |
| Hero Interim Professionals B.V. | 1 | Oct 2025 | |
| MaxGrip EMEA BV; Target Recruitment B.V.; Witteveen+Bos Raadgevende ingenieurs B.V. | 1 | Dec 2025 | |
| Vechtstede Notarissen B.V. | 1 | Apr 2026 | |
| VHD B.V. | 1 | Nov 2025 |
Based on 5 awards with a linked company profile over the last 5 years.
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Market context
- open now in Business services
- 4,281
- median open notice
- €220,634
Who wins in this market
Many suppliersNetherlands · Business services
- different companies won awards here
- 1,232
- of the awards went to the three most frequent winners
- 7%
- buyers awarded contracts here
- 533
Based on 2,108 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 4.5
- of those lots received a single tender
- 19%
- of the awards went to companies based in another country
- 1%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Change history
Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.
-
- Estimated value
- not stated
- Now: €6,000,000
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