Summary
Machine-generated summaryAn Italian consortium is procuring a contact centre service through an open procedure. The provider will manage the flow of communications between the Consortium and its member users in connection with the Consortium's institutional functions, with particular regard to the land reclamation contribution. The service consists of telephone operator activities handling inquiries and relations with the user base. The contract is referred to under reference 12_10_120, and the procurement is carried out as an open tender in Italy.
Description
Bid or no-bid?
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Can I bid?
- Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
- The notice is written in Italian.
- Certificates from another EU country? Check the equivalents on eCertis
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Report an error in this notice
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 3 hours ago
Expected award price
- likely award for this notice, from its published estimate of €380,000
- €159,600 to €330,600
Comparable awards in this country and sector came in at a median of 65% of their published estimate, half of them between 42% and 87%, based on 520 awards of the last 3 years.
Each award is compared with the estimate of the same lots, framework agreements excluded. A published estimate may include options and renewals, so an award under it is not always a discount.
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 923 awards for Business services in Italy.
- This notice
- €380,000
- Median award
- €413,373
- Middle half of past awards
- €164,801 to €1.2M
The estimate sits inside the usual range.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileCONSORZIO DI BONIFICA 3 MEDIO VALDARNO - AFFIDAMENTI
This buyer has no award history in this sector yet. Usual winners, Business services - Italy
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| I.C.A. - IMPOSTE COMUNALI AFFINI - S.P.A. | 16 | €17.8M | Sep 2026 |
| GI GROUP S.P.A. | 15 | €16.0M | Sep 2026 |
| RANDSTAD ITALIA SPA | 14 | €5.3M | Jul 2026 |
| ABACO S.P.A. | 12 | €5.2M | Aug 2026 |
| Umana S.p.A. | 9 | €28.4M | Apr 2026 |
Based on 1048 awards with a linked company profile over the last 2 years.
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Market context
Larger than 58% of the open notices in Business services across Europe.
- open now in Business services
- 4,614
- median open notice
- €220,817
Who wins in this market
Many suppliersItaly · Business services
- different companies won awards here
- 800
- of the awards went to the three most frequent winners
- 4%
- winners of the last 12 months were new here
- 627 of 669
- buyers awarded contracts here
- 653
Based on 1,049 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.
Competition
- tenders per lot on average (open and restricted procedures)
- 4.6
- of those lots received a single tender
- 18%
- of the awards went to companies based in another country
- 2%
- of the tenders came from another country
- 35%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Similar tenders
Open now
31
days left
€5,280,000
est. value
Awarded before
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