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Ireland - Helpdesk and support services - Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland

Open Contract notice No deadline published
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The Aperlena Verdict

Open race

No supplier dominates: 3 different companies have won the last 3 comparable contracts from this buyer over 5 years. This is a genuinely open race.

0%
Expected final price vs the published estimate
26 days
Expected wait for the award decision
from 3 past awards

Based on 3 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The Central Statistics Office of Ireland is procuring outbound contact centre services for Computer Assisted Telephone Interviewing to deliver quarterly Labour Force Survey figures. The supplier will phone approximately 11,000 leads per quarter, track interviews and outcomes, update respondent data in the authority's Blaise system, prenotify respondents, provide secure call recording, quality assurance, real-time metrics and complaint handling. Data must remain within the EEA or a country with data equivalence, and services must be delivered in English and Irish.

Description

Provide outbound contact centre services to deliver the quarterly LFS figures that includes but is not limited to: • An optimised service, phoning approximately 11,000 leads per quarter during the most productive times • Detail tracking of all interviews and outcomes • Accessing Contracting Authority systems to create, read and update respondent data o The Contracting Authority uses the Blaise software package • Exchange of key files and reports with the Contracting Authority • A robust call scheduler / dialler solution • A highly trustworthy and discrete workforce • All data remaining within the EEA, or a country with data equivalence o Services can be cloud-based • Timely delivery of services within a campaign timeline • Ability to deliver services in English and Irish • A highly available and flexible service • Prenotification of respondents (text / letter) • A monitored, inbound telephone service to facilitate contact from respondents (v low volumes) • A secure and comprehensive call recording solution • Provision of Governance and Quality Assurance services e.g. regular meetings • Provision of key real-time, daily, weekly and monthly metrics • Robust processes to manage respondent complaints

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
emagine Expertise Ltd. trading as emagine 1 €1.7M Oct 2025
eircom Limited (t/a eir business) 1 €125,968 Mar 2026
Path 1 €35,700 Feb 2026

Based on 3 awards with a linked company profile over the last 5 years.

What this buyer has paid before

Based on 5 comparable contracts this buyer awarded in this sector over the last 4 years.

€35,700
Lower quartile
€43,316
Median award
€125,968
Upper quartile

This tender is estimated 11443.1% above that median

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Estimated value: Set to €5,000,000
    • Estimated value: Set to €5,000,000

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Market context

Avg. open tender · IT services
€25,991,419
5,380 open across Europe right now 81% below sector average
Buyer track record on Aperlena
71 notices tracked · 40 awarded
€4,409,196 in awarded contracts

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