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Invitation to Tender for Temporary Call Handling Services

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  1. Published
  2. Awarded pending

Summary

Machine-generated summary

Chorley Council and South Ribble Borough Council operate a shared Customer Services function handling contacts on revenues and benefits, waste, elections and general enquiries. They sought a flexible provider to deliver temporary call handling support during peaks in demand, resource pressures or unplanned disruptions, to maintain service levels and a positive customer experience. The contract has been awarded to CALLCARE LIMITED. The buyer is South Ribble Borough Council. No contract value, number of bids, contract duration or return-to-market date is given in the notice.

Description

Chorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries. From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels. The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 21 minutes ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

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Buyer track record on Aperlena
10 notices tracked · 7 awarded
€1,464,781 in awarded contracts

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