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ICT Managed Service Partner

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Summary

Machine-generated summary

Mosaic Schools Learning Trust, a multi-academy trust of ten schools across Bromley and Kent, is seeking a partner to deliver and develop its ICT provision over the next five years. The procurement covers a core managed service managing all ICT against an agreed SLA, a service desk available 52 weeks a year including out of hours access, on-site local staffing covering at minimum term time as required to meet the SLA, and strategic advice and direction to the Trust regarding ICT. The service may include additional related items.

Description

Mosaic Schools Learning Trust is a Multi-Academy Trust (MAT) established in September 2024 combining Connect Schools Academy Trust & Compass Academy Trust to form a new dynamic Trust of ten strongly performing schools across Bromley and Kent. Our Trust has been established following a collaborative partnership between the two Trusts that has grown into a strong desire to combine our collective resources to continue to grow and to advance education for the public benefit. We have a strong MAT vision and a shared culture through Core Values and Key Principles, but retain the identity and uniqueness of each of the schools within their respective communities. At the heart of the Trust is the focus on school improvement, staff development and ensuring that our pupils receive the absolute best educational experience. We adhere to a philosophy of continual improvement. We are a family of schools with a plan for further growth and aim to welcome more primary academies and more primary children into our MAT over the coming years. For more information, please visit https://www.mosaicschoolslearningtrust.org/ Procurement The ICT Support at the Trust is currently provided by a single outsourced support provider who provides a mix of scheduled onsite visits and remote support. As a result of a change in circumstances, the Trust is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years. This procurement includes (but may not be limited to) the items listed below. • A core managed service, covering management of all ICT against an agreed SLA • A Service Desk, available 52 weeks a year including out of hours access • On-Site local staffing covering (at a minimum) term time, which suppliers deem necessary to deliver the service and meet the SLA requirements • Strategic advice and direction to the Trust regarding ICT • Responsibility for design, specification, installation, and management of all ICT infrastructure • Supply of goods and services based on an agreed Best 3approach • Management of 3rd parties where relevant to the ICT support • Relevant monitoring, management, patching • Regular performance reporting • CPD and training - digital skills and curriculum as necessary • There is an expectation that the provider will support and/or drive innovation • Maintain technical documentation • Maintain operational documentation, for example inventory management and risk registers • Collective partnership targets aligned to the Trust's objectives • In Trust support for the integration and upgrade of the connectivity, communications and security infrastructure as required • Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 2 hours ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

More from this buyer

Full buyer profile

This buyer has no award history in this sector yet. Usual winners, Office & computing machinery - United Kingdom

Company Wins Total awarded Last win
HP Inc UK Limited 22 €6.8M Sep 2026
XMA Limited 9 €13.7M Aug 2026
DELL CORPORATION LIMITED 9 €2.7M Aug 2026
COMPUTACENTER (UK) LIMITED 7 €5.0M Aug 2026
Insight Direct (UK) Ltd 6 €3.7M Aug 2026

Based on 175 awards with a linked company profile over the last 2 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Status: Now marked as Open
    • Scope and criteria: The description was expanded. Re-read it before you bid.
  2. Read before bidding
    • Status: Now marked as Closed
    • Estimated value: Raised to €3,497,319 (+0%)
    • Scope and criteria: The description was shortened. Re-read it before you bid.
  3. Read before bidding
    • Status: Now marked as Open
    • Scope and criteria: The description was expanded. Re-read it before you bid.

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Market context

Avg. open tender · Office & computing machinery
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3,731 open across Europe right now 69% below sector average
Buyer track record on Aperlena
1 notices tracked · 0 awarded

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