Awarded to
- Record with this buyer
- 1 first contract from this buyer in the register
Summary
Machine-generated summaryHM Revenue & Customs awarded a contract for a Software as a Service Customer Relationship Management (SaaS CRM) platform and associated professional services, as part of the HMRC Enterprise Customer Relationship Management Programme. The requirement covers core capabilities delivered by the vendor on a first party basis, including marketing and campaign management, customer management, case management, interaction, channel and messaging management, AI, insights, reporting and intelligence, and customer experience via portal and app. Additional capabilities include identity, verification and authentication, secure digital exchange communications, fraud, data and integration management, operational management, knowledge management and non-compliance management. The supplier also provides professional services to support implementation that the authority can call down on.
Timing
- Published
- Awarded pending
Find a Tender Service (UK Cabinet Office / Crown Commercial Service) does not publish the date of this award. See the official notice
Description
Change history
Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.
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- Winner
- not stated
- Now: SALESFORCE UK LIMITED
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Official source
Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)
Always verify details on the official notice.
Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 week ago
The buyer
Full buyer profileHM Revenue & Customs
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More figures
The buyer in figures
HM Revenue & Customs
- notices in the register
- 27
- awards
- 13
Who wins its contracts
Many suppliers- different companies won its awards
- 12
- of the awards went to the three most frequent winners
- 25%
Based on 12 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
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