Summary
Machine-generated summaryThe National Energy Ombudsman is procuring services for its Energie-Info consumer service: first-level telephone support, called the Front Office, handling incoming consumer calls, and the implementation, operation and maintenance of an Interactive Voice Response server acting as the entry portal for the Energie-Info consumer service. The contract covers both the call handling activity and the ongoing technical running of the voice server.
Description
Bid or no-bid?
Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.
Can I bid?
- Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
- The notice is written in French.
- Certificates from another EU country? Check the equivalents on eCertis
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 hours ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 2,000 awards for Business services in France.
- Median award
- €110,075
- Middle half of past awards
- €53,000 to €300,000
TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileMédiateur national de l'énergie
- notices in the register
- 3
- award
- 1
This buyer has no award history in this sector yet. Usual winners, Business services - France
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| GRANT THORNTON | 28 | €5.6M | Aug 2026 |
| SEBAN ET ASSOCIES | 18 | €3.6M | Sep 2026 |
| ARTELIA | 18 | €2.7M | Aug 2026 |
| [NON-DIFFUSIBLE] | 16 | €748,625 | Sep 2026 |
| KPMG | 15 | €2.0M | Aug 2026 |
Based on 5462 awards with a linked company profile over the last 2 years.
Market context
TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.
- open now in Business services
- 7,334
- median open notice
- €327,496
Who wins in this market
Many suppliersFrance · Business services
- different companies won awards here
- 4,014
- of the awards went to the three most frequent winners
- 1%
- winners of the last 12 months were new here
- 2,916 of 3,173
- buyers awarded contracts here
- 2,534
Based on 5,760 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.
Competition
- tenders per lot on average (open and restricted procedures)
- 9.4
- of those lots received a single tender
- 9%
- of the awards went to companies based in another country
- 2%
- of the tenders came from another country
- 8%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Similar tenders
Open now
3
days left
€900,000
est. value
Awarded before
-
STENOTYPIE €40,000
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