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France - Call centre - Provision of a monitoring platform for telealarm (reception and processing of telealarm calls) with administrative and after-sales management software

Original France - Centre d'appels - Mise à disposition d'une plateforme d'écoute pour la téléalarme (réception et traitement des appels téléalarme), d'un logiciel de gestion administrative et SAV

Open Contract notice 25 days left
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Deadline 19 Oct. If it moves, an email when the register sees it. A correction: the same email. Your plan: decide by 5 Oct, questions by 5 Oct, draft by 12 Oct. Log in

  1. Published
  2. Today
  3. Deadline open for 29 days
  4. Awarded pending

Summary

Machine-generated summary

This framework agreement, executed through purchase orders with unit-price payment, covers the provision of a telecare listening platform for receiving and handling telealarm calls, together with full access to administrative and technical management software including after-sales service functions. To ensure continuity of service, the platform must be fully operational by 25 January 2027. Functional, technical and organisational requirements are set out in the detailed technical specifications document (CCTP). The maximum amount excluding VAT for the total duration is 840 000 euros. The tender is located in France.

Description

L'accord-cadre sera exécuté par l'émission de bons de commande. Les prestations sont réglées par des prix unitaires. La présente consultation concerne les exigences fonctionnelles, techniques et organisationnelles relatives à la mise à disposition d'une plateforme d'écoute de téléassistance (réception et traitement des appels téléalarme), assortie d'un accès complet à un logiciel de gestion administrative et technique (SAV). Pour assurer la continuité du service, la plateforme devra être pleinement opérationnelle au 25/01/2027. La description des prestations et leurs spécifications techniques sont indiquées dans le cahier des clauses techniques particulières (CCTP). Montant HT maximum (sur la durée totale) : 840 000 euro(s)

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 hour ago

View the official notice

More from this buyer

Full buyer profile

2 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Business services - France

Company Wins Total awarded Last win
GRANT THORNTON 18 €3.8M Aug 2026
SEBAN ET ASSOCIES 14 €2.4M Sep 2026
SCE 14 €968,768 Jul 2026
[NON-DIFFUSIBLE] 13 €639,675 Jul 2026
PARAGON BUSINESS PROCESS SERVICES 12 €1.3M Sep 2026

Based on 3786 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Business services
€24,099,856
5,807 open across Europe right now 97% below sector average
Buyer track record on Aperlena
3 notices tracked · 1 awarded

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25 days left

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