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France - Call centre - Telephone on-call service and multi-services for the emergency management scheme of Lyon Metropole Habitat

Original France - Centre d'appels - Astreinte téléphonique et multi-prestations dans le cadre du dispositif de gestion des urgences de Lyon Métropole Habitat

Open Contract notice 13 days left
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Deadline 8 Oct. If it moves, an email when the register sees it. A correction: the same email. Log in

  1. Published
  2. Today
  3. Deadline open for 31 days
  4. Awarded pending

Summary

Machine-generated summary

Lyon Metropole Habitat, a French social housing provider, is procuring a call centre service for its LMH24 emergency management scheme covering all property it manages. The contract includes two on-call services: a telephone on-call line taking emergency calls and following up urgent interventions (plumbing, drainage, electricity, locksmithing, cleaning and similar faults or incidents) outside daytime call centre opening hours, and an on-call service handling those emergency interventions themselves. The description gives no estimated contract value, deadline or procedure details, so interested businesses should consult the full tender documents for dates and bidding conditions before participating.

Description

Le dispositif de gestion des urgences de Lyon Métropole Habitat est nommé LMH24. Le contrat comprend deux prestations sous forme « d'astreinte »: - Pour la première, il s'agit pour le titulaire d'assurer un service d'astreinte téléphonique, couvrant la totalité du patrimoine géré par LMH. Dans ce cadre, il s'agira de prendre en charge les appels et d'assurer le suivi des interventions d'urgence (mesures conservatoires) notamment en plomberie, assainissement, électricité, serrurerie, propreté et, d'une manière générale, de tout appel relatif à des pannes techniques ou sinistres ou événements survenant sur le patrimoine, en dehors des horaires d'ouverture du centre d'appel de jour. - Pour la seconde, un service d'astreinte pour traiter les interventions d'urgence (mesures conservatoires) notamment en plomberie, assainissement, électricité, serrurerie, propreté et, d'une manière générale, tout traitement relatif à des pannes techniques ou sinistres ou événements survenant sur le patrimoine

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

More from this buyer

Full buyer profile

5 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Business services - France

Company Wins Total awarded Last win
GRANT THORNTON 18 €3.8M Aug 2026
SEBAN ET ASSOCIES 14 €2.4M Sep 2026
SCE 14 €968,768 Jul 2026
[NON-DIFFUSIBLE] 13 €639,675 Jul 2026
PARAGON BUSINESS PROCESS SERVICES 12 €1.3M Sep 2026

Based on 3793 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Business services
€24,107,962
5,805 open across Europe right now 96% below sector average
Buyer track record on Aperlena
61 notices tracked · 6 awarded
€15,265,179 in awarded contracts

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