Outsourcing of the call centre

France · Business services

different companies won awards here

4,469

of the awards went to the three most frequent winners

1%

winners of the last 12 months were new here

3,013 of 3,383

buyers awarded contracts here

2,823

Based on 6,849 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.

Competition

tenders per lot on average (open and restricted procedures)

9.1

of those lots received a single tender

9%

of the awards went to companies based in another country

2%

of the tenders came from another country

8%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.