Awarded to
UTE MINSAIT-TELEFONICA SOLUCIONES-TELEFONICA ESPAÑA
- Awarded value
- €17,582,472 64% under the estimate of the same lots
- Award date
- Bid received
- 1 A single tender
- Record with this buyer
- 2 contracts from this buyer in the register, €35.2M in total
- Back on the market
- Nov 2027 How we know
When this contract comes back
estimated from the stated durationThis contract runs about 24 months, so it is back on the market around November 2027.
Every contract expiring, on the radarSummary
Machine-generated summaryThe Community of Madrid awarded a contract for the comprehensive maintenance and management of its Personalised Assistance Centre (CAP), serving the Madrid Health Service. The services include managing appointments in primary care centres, hospital appointments generated from primary care, cancer screening programmes for breast, colon and cervical cancer, the surgical waiting list, and support for citizen-facing applications. It also covers CRM campaign functional analysis, hardware and software maintenance for 124 kiosks in primary care centres, and implementation of SERMAS protocols. The winner was UTE MINSAIT-TELEFONICA SOLUCIONES-TELEFONICA ESPAÑA, awarded EUR 17,582,471.57 on 2025-11-05, 56% below the EUR 40,107,382.22 estimate. Duration: 24 months, ending around 2027-11-04.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago
What this buyer has paid before
Based on 4 comparable contracts this buyer awarded in this sector over the last 4 years.
- This award
- €17.6M
- Estimated value
- €40.1M
- Median award
- €8.9M
- Middle half of past awards
- €155,965 to €17.6M
The award sits inside the usual range.
Most recent awards
- Telephone call answering services - Full maintenance and management of the Personalised Care Centre (CAP) of the Madrid Health Service, Community of Madrid €17,582,472
- El objeto del presente contrato es regular las relaciones entre la Comunidad de Madrid, como patrocinadora, y la entidad adjudicataria, en su condición de patrocinado, para la realización del patrocinio publicitario del evento indicado en el apartado 4 del cuadro de características del contrato. El contrato tiene por finalidad la obtención de un retorno publicitario a favor de la Comunidad de Madrid, mediante la realización por el patrocinado de las actuaciones de difusión, visibilidad instituci €41,300
- El objeto del presente contrato es regular las relaciones entre la Comunidad de Madrid, como patrocinadora, y la entidad adjudicataria, en su condición de patrocinado, para la realización del patrocinio publicitario del evento indicado en el apartado 4 del cuadro de características del contrato. El contrato tiene por finalidad la obtención de un retorno publicitario a favor de la Comunidad de Madrid, mediante la realización por el patrocinado de las actuaciones de difusión, visibilidad instituci €194,187
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileConsejería de Digitalización
- notices in the register
- 82
- awards
- 58
- awarded in total
- €98.9M
Who wins its contracts
Many suppliers- different companies won its awards
- 42
- of the awards went to the three most frequent winners
- 18%
- of its calls state an estimated value
- 100%
Based on 51 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 4.9
- of those lots received a single tender
- 26%
- of the awards went to companies based in another country
- 0%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
Awards most often to
Market context
- open now in Business services
- 7,382
- median open notice
- €350,000
Who wins in this market
Many suppliersSpain · Business services
- different companies won awards here
- 12,790
- of the awards went to the three most frequent winners
- 3%
- winners of the last 12 months were new here
- 12,373 of 12,578
- buyers awarded contracts here
- 3,147
Based on 22,859 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.
Competition
- tenders per lot on average (open and restricted procedures)
- 4.6
- of those lots received a single tender
- 21%
- of the awards went to companies based in another country
- 2%
- of the tenders came from another country
- 5%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Procedure facts
- A single tender was received (open procedure).
Facts that procurement researchers and journalists track across public records. None of them is evidence of wrongdoing: each has ordinary explanations, such as a specialised market, an urgent need or a short list of qualified suppliers.
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