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TED - Tenders Electronic Daily (Publications Office of the EU) verified 20 hours ago Contract notice

Deutschland - Softwarepaket und Informationssysteme - Kundenbindung CRM-Tool 2025-2027

Open Germany Münster Software & IT systems

Buyer Verkehrsverbund Rhein-Ruhr AöR

Key facts

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Description

Integration eines Tools (Customer Relation Manangement-Systems) in die VRR App, das es ermöglicht passgenaue Informationen an spezifische Nutzer*innengruppen auszuspielen und dadurch die Kundenbindung zu erhöhen. Die VRR App ist der am häufigsten genutzte digitale Kundenkontaktpunkt für ÖPNV-Nutzer*innen im VRR-Raum. In einer eigenen Erhebung des VRR hat sich gezeigt, dass ÖPNV-Nutzer*innen sich neben Fahrtauskünften und der Möglichkeit Tickets zu kaufen, den individuelleren Zuschnitt weitergehender Informationen z.B. zu geplanten, wie ungeplanten Baustellen, Streiks, Störungen, Schienenersatzverkehre, zu neuen Ticketangeboten, sowie Ticketaktionen in der VRR App wünschen. Ziel ist es mittels dieses Tools (Customer Relation Manangement-Systems) eben diese Informationen an genau die Nutzer*innengruppen auszuspielen, für die diese Informationen relevant sind.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 20 hours ago

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What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 584 awards for Software & IT systems in Germany.

Median award
€413,549
Middle half of past awards
€242,771 to €925,878

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Verkehrsverbund Rhein-Ruhr AöR

Germany

notices in the register
31
awards
3

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - Germany

Company Wins Total awarded Last win
SVA System Vertrieb Alexander GmbH 94 €66.0M Oct 2026
SoftwareONE Deutschland GmbH 69 €29.3M Sep 2026
Computacenter AG & Co. oHG 34 €43.2M Sep 2026
CANCOM GmbH 33 €8.3M Sep 2026
Bechtle GmbH 29 €16.7M Sep 2026

Based on 1820 awards with a linked company profile over the last 2 years.

10 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in Software & IT systems
3,153
median open notice
€531,444

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