Summary
Machine-generated summaryThe buyer, referenced as EWP and located in Germany, is procuring an AI-powered voicebot system. The contract covers provision of cloud-based voicebot software, integration with the existing omnichannel system novomind iAGENT including technical interfaces, and development, setup and training of selected use cases such as caller identification, caller authentication, FAQ answers, meter reading submissions, instalment changes, bank detail changes and billing questions. It also includes an intuitive administration interface, GDPR compliance, integration with systems such as CRM EVI and Confluence via REST, staff training, and later expansion to chat, messenger and mail channels.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
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This buyer has no award history in this sector yet. Usual winners, IT services - Germany
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Telekom Deutschland GmbH | 36 | €64.5M | Sep 2026 |
| adesso SE | 16 | €856,168 | Aug 2026 |
| DYNACON GmbH | 14 | €9.0M | Jun 2026 |
| Bechtle GmbH | 13 | €1.1M | Aug 2026 |
| SoftwareONE Deutschland GmbH | 12 | €3.0M | Jul 2026 |
Based on 1598 awards with a linked company profile over the last 2 years.
Change history
Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.
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Market context
- Avg. open tender · IT services
- €26,435,585
- Buyer track record on Aperlena
- 31 notices tracked · 13 awarded
- €19,994,522 in awarded contracts
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