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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 hour ago Contract notice

Deutschland - IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung - EUDI-Wallet Support Organisation VoC - Feedback & Analytics

Open Germany Berlin IT services

Buyer Common Codes GmbH

6 days left

Key facts

Closes
12:00 (UTC+2)
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 6 days
  4. Awarded pending
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Description

Aufbau, Betrieb und kontinuierliche Weiterentwicklung eines integrierten VoC Feedback- und Analytics-Systems für die gesamte EUDI Wallet Support Organisation. Umfasst die Erhebung, Auswertung und Darstellung von B2C- und B2B-Feedback sowie operative Support-KPIs, Trendanalysen und automatisierter Mustererkennung. Gegenstand dieser Ausschreibung ist die Vergabe von Leistungen für VoC / Feedback & Analytics der EUDI Wallet Support Organisation (EWSO). Der Auftragnehmer baut die VoC-Plattform auf, konfiguriert sämtliche Feedback-Instrumente (Post-Interaction-Surveys, IVR-CSAT, NPS, CES, B2B-Partner-Reviews, Agenten-Feedback-Loop) und richtet das operative KPI-Dashboard sowie das Musterwarnsystem (Pattern Alerting) ein. Der Auftragnehmer begleitet die Closed-Beta-Phase (Q4 2026) und die Go-live-Phase (Q1 2027) mit Hypercare-Support. Er übergibt nach geordnetem Wissenstransfer die operative Hoheit über das VoC-System und die Analytics-Plattform an das interne Team des Auftraggebers. Die Leistungen umfassen insbesondere die datenschutzkonforme Datenerhebung (DSGVO, EU-Hosting, Pseudonymisierung), die API-Integration mit dem Ticketsystem und der Telefonie-Infrastruktur (vgl. Ziff. 5. der Leistungsbeschreibung), die WCAG 2.1-konforme Gestaltung aller Feedback-Oberflächen sowie vollständige Systemdokumentation, Schulung des internen Teams und einen strukturierten Übergabeplan für die eigenständige Systemhoheit.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    The register holds nothing on this. The official documents will.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in IT services.

  4. Check this first:

    Is the deadline realistic for a proper offer?

    6 days left, 4 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €244,428 and €1.2M.

  6. Your call:

    Do we know this buyer?

    The buyer has 10 notices in the register and no pattern of winners yet.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in German.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 hour ago

View the official notice

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 478 awards for IT services in Germany.

Median award
€481,322
Middle half of past awards
€244,428 to €1.2M

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Common Codes GmbH

Germany

notices in the register
10
awards
2

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, IT services - Germany

Company Wins Total awarded Last win
Telekom Deutschland GmbH 38 €64.5M Sep 2026
adesso SE 16 €856,168 Aug 2026
DYNACON GmbH 14 €9.0M Jun 2026
Bechtle GmbH 13 €1.1M Aug 2026
Microsoft Deutschland GmbH 12 €11.3M Aug 2026

Based on 1639 awards with a linked company profile over the last 2 years.

4 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in IT services
5,551
median open notice
€600,000

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