Summary
Machine-generated summaryAOK Baden-Württemberg awarded a contract for consulting and support services to implement cross-channel customer communication in the sense of omnichannel management. The framework contract with one economic operator covers services to align customer communication with the needs of insured persons and to make workflows for staff future-proof, efficient and relieving. The services are structured into personal on-site advice as a premium service under GesundNAH, routed telephone advice and digital services. The contract was awarded to Pentadoc AG on 2026-07-16 with an estimated value of EUR 2,400,000.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 weeks ago
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Market context
- Avg. open tender · IT services
- €26,096,460
- Buyer track record on Aperlena
- 40 notices tracked · 21 awarded
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