Summary
Machine-generated summaryAOK Baden-Wuerttemberg in Germany is procuring consulting and support services to implement cross-channel customer communication in line with its omnichannel management (OKM) concept. The aim is to align customer communication with the needs of insured persons while making internal workflows future-proof, efficient and less burdensome, ensuring consistent quality despite skilled labour shortages. Services are structured into in-person advice as a premium service, routed telephone consulting and digital services. A framework contract with one economic operator will be awarded. Details are set out in the service description.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
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Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| IQVIA Health System Services GmbH | 1 | n/a | Mar 2026 |
| Pentadoc AG | 1 | n/a | Jul 2026 |
Based on 2 awards with a linked company profile over the last 5 years.
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Market context
- Avg. open tender · IT services
- €26,189,684
- Buyer track record on Aperlena
- 40 notices tracked · 21 awarded
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