Summary
Machine-generated summaryThe German Federal Employment Agency (BA) is procuring telephone interviewing services. Its Centre for Customer and Employee Surveys (ZKM), part of the BA Service House, coordinates and conducts around 100 survey projects per year on customer and employee satisfaction and on product, programme and process optimisation. The provider will carry out science-based computer-assisted telephone interviews (CATI) with BA customers and employees using interview guides and contact data supplied by the buyer, plus possible quality (mystery) calls.
Description
Terms of the procedure
- How tenders are scored
- Leistung: 50 percent; Preis: 50 percent
- Small firms
- The buyer marks this procedure as suitable for small and medium-sized firms.
As the official notice states them.
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Report an error in this notice
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago
The buyer
Full buyer profileBundesagentur für Arbeit (BA), vertreten durch den Vorstand, hier vertreten durch die Leitung des Geschäftsbereiches Einkauf im BA-Service-Haus
- notices in the register
- 401
- awards
- 147
Who wins its contracts
Many suppliers- different companies won its awards
- 124
- of the awards went to the three most frequent winners
- 10%
- of its calls state an estimated value
- 0%
Based on 136 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 6.1
- of those lots received a single tender
- 8%
- of the awards went to companies based in another country
- 2%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Awards most often to
- Deutsche Post InHaus Services GmbH
- Computacenter AG & Co. oHG
- Genius Dienstleistungen UG; Berger FM GmbH
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Market context
- open now in Research & development
- 435
- median open notice
- €294,576
Who wins in this market
Many suppliersGermany · Research & development
- different companies won awards here
- 360
- of the awards went to the three most frequent winners
- 6%
- buyers awarded contracts here
- 125
Based on 455 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 2.8
- of those lots received a single tender
- 40%
- of the awards went to companies based in another country
- 16%
- of the tenders came from another country
- 36%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
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