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Germany - Photographic and related services - Supply and implementation of a CRM system

Original Deutschland - Dienstleistungen des fotografischen Gewerbes und zugehörige Leistungen - Lieferung und Implementierung eines CRM-Systems

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Key facts

Buyer
Universität Stuttgart
Where
Germany Stuttgart
Procedure
Negotiated procedure The buyer selects candidates, then negotiates the offers before choosing. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
79960000 Photographic and ancillary services 72000000 IT services: consulting, software development, Internet and support
Original language
German
Published
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 1 month ago
Notice number
577070-2026
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Summary

Machine-generated summary

The University of Stuttgart intends to procure and implement a comprehensive Customer Relationship Management (CRM) system to professionally manage its diverse contact and relationship groups, including students, alumni, cooperation partners, funders and other stakeholders. The aim is to consolidate currently decentralised and heterogeneous communication and administrative processes into a unified, data-protection-compliant digital infrastructure. The procurement is a SaaS solution operated in the cloud. The scope includes system delivery, implementation based on defined use cases and workflows, training, system services for going live, and maintenance and support.

Description

Lieferung und Implementierung eines CRM-Systems bei der Auftraggeberin wie in der Leistungsbeschreibung und dem Anforderungskatalog beschrieben, nebst Systemserviceleistungen, Schulungsleistungen, Weiterentwicklungen sowie Anpassung des Gesamtsystems nach Abnahme. Die Universität Stuttgart beabsichtigt in der IT-gestützten Betreuung und Verwaltung ihrer vielfältigen Kontakt- und Beziehungsgruppen - insbesondere mit Blick auf Studierende, Alumni, Kooperationspartner:innen, Fördernde und weitere Stakeholder - einen bedeutenden Entwicklungsschritt zu vollziehen und strebt die Einführung eines umfassenden Customer-Relationship-Managements (CRM)-Systems an. Ziel ist es, die bislang vielfach dezentral und heterogen durchgeführten Kommunikations- und Verwaltungsprozesse systematisch zu bündeln, zu professionalisieren und in einer einheitlichen, datenschutzkonformen Infrastruktur zu digitalisieren. Zur Deckung dieser Bedarfe plant die Auftraggeberin die Beschaffung und Einführung eines CRM-Systems, das den Gesamtprozess der strategischen Beziehungspflege in den relevanten Anwendungsfeldern digital unterstützt. Die Beschaffung erfolgt als SaaS-Lösung im Cloud-Betrieb. Neben der Bereitstellung des Systems umfasst die Leistung auch die Implementierung anhand definierter Anwendungsfälle (Workflows), die Durchführung von Schulungen, die Erbringung von Systemserviceleistungen für den Produktivstart sowie Wartung und Support.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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More from this buyer

Full buyer profile

5 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Business services - Germany

Company Wins Total awarded Last win
SOMI Experts GmbH 17 €1,007 Sep 2026
EICS Group GmbH Engineering Solutions 15 €852 Sep 2026
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Allgeier IT GmbH 13 €659 Sep 2026
Sicherheit Nord 10 n/a Aug 2026

Based on 1667 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Business services
€24,291,332
6,020 open across Europe right now
Buyer track record on Aperlena
113 notices tracked · 55 awarded
€17,926,698 in awarded contracts

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