Summary
Machine-generated summaryThe purchasing group formed by Hamburger Wasserwerke GmbH and Hamburger Stadtentwaesserung AoR intends to award a contract for the introduction and provision of a cloud-based contact centre solution for telephone and written customer service (letter, mail, chat). The solution requires near 100 percent system availability, an SAP S/4 HANA interface and a SaaS workforce management system. The existing infrastructure must be migrated to a multi-tenant cloud platform in three phases up to 2028. The contract runs for two years with two optional one-year extensions. Expected start is the fourth quarter of 2026. Procedure: a restricted procedure preceded by a participation competition; five invited bidders will each hold an individual presentation. No estimated value or bid deadline is stated.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
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Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| con terra GmbH | 1 | €2.8M | Jul 2026 |
| Atos Information Technology GmbH; Cpro Strategy Process & Integration GmbH; SVA System Vertrieb Alexander GmbH; adesso SE; FORTIS IT-Services GmbH; best practice consulting AG; QUANTO Solutions GmbH; Accenture GmbH; BTC Business Technology Consulting AG; ABS Team GmbH; koenig.solutions GmbH; mindsqu | 1 | n/a | Mar 2026 |
| cronos automation GmbH | 1 | n/a | Mar 2026 |
Based on 3 awards with a linked company profile over the last 5 years.
Change history
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Market context
- Avg. open tender · IT services
- €26,592,497
- Buyer track record on Aperlena
- 80 notices tracked · 36 awarded
- €3,787,284 in awarded contracts
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