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Find a Tender Service (UK Cabinet Office / Crown Commercial Service) verified 1 month ago Modification

Debt Collection

Closed United Kingdom Business services

Buyer United Utilities Water Limited

€50.7M estimated value · €50,694,601 · converted from GBP

Key facts

Closed
16:00 (UTC)
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry
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Summary

Machine-generated summary

United Utilities is procuring specialist debt collection agencies and business process outsourcing providers to collect household (domestic) debt. Services include first and second stage live collections, doorstep visits, vulnerable customer handling, final accounts, trace and collect, low value placements and probate or deceased accounts. Suppliers will receive customer data, collect debts in line with Fair Pay Guidelines, remit collected funds to United Utilities and adhere to industry standards and good industry practice.

Timing

109 days from publication to deadline.

  1. Published
  2. Deadline
  3. Awarded pending

Description

The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    Status
    Was: Open
    Now: Closed
    Estimated value
    Was: €50,798,072
    Now: €50,694,601

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Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

Market

Business services in United Kingdom

median open notice
€215,680
More figures

Market context

open now in Business services
4,241
median open notice
€215,680

Who wins in this market

Many suppliers

United Kingdom · Business services

different companies won awards here
997
of the awards went to the three most frequent winners
7%
buyers awarded contracts here
479

Based on 2,342 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

The buyer in figures

United Utilities Water Limited

notices in the register
36
awards
9

Who wins its contracts

of its calls state an estimated value
85%

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

United Utilities Water Limited

United Kingdom

Recent awards

9 open tenders right now

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