Summary

Machine-generated summary

United Utilities is procuring specialist debt collection agencies and business process outsourcing providers to collect household (domestic) debt. Services include first and second stage live collections, doorstep visits, vulnerable customer handling, final accounts, trace and collect, low value placements and probate or deceased accounts. Suppliers will receive customer data, collect debts in line with Fair Pay Guidelines, remit collected funds to United Utilities and adhere to industry standards and good industry practice. No estimated value, deadline or bidding procedure details are provided in the available information.

Description

The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.

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Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 4 hours ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

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United Kingdom Business services London Borough of Croydon

€1,108,324

Market context

Avg. open tender · Business services: €10,372,084; 6,392 open across Europe right now 390% above sector average
Buyer track record on Aperlena: 16 notices tracked · 4 awarded