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DBT Business Support Service

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Description

The Department for Business and Trade wish to give notice of a planned procurement opportunity in relation to delivery of the Business Support Service (BSS). The service will supplement guidance available on gov.uk and business.gov.uk. and is a key part of DBT’s Business Growth Service. The BSS should provide information, advice, guidance, and signposting on any business issue for any kind of business, charity or social enterprise, including pre-startups and start-ups, in England. Scope of the requirement: - The proposed procurement will seek a supplier to provide integrated business support including: - Multi- channel access through telephone, webchat, email, social media, and instant messenger (such as WhatsApp) - A database of business information for use by advisers and some external organisations - The ability to stand up an emergency response plan with 24 hours’ notice from DBT - Maintaining partnerships and relationships across the business support eco-system - There is no requirement to deliver a digital front-end or website, however, the successful supplier will need to be flexible and able to contribute to, or integrate with, any similar delivery undertaken by government. -The contract is structured as a two-year offer with the option to extend for up to two further one-year periods (2+1+1). The initial contract value is £5 million. Any future extensions are subject to budget approval. Please note that: - Further information and relevant guidance will be provided in or with the UK4 Tender Notice, published on Find a Tender Service website. - UK 4 Notice and associated procurement documents provided with that notice will outline how and when to express your interest to participate in the procurement process. - All procurement activities will be managed via DBT’s e-procurement system (Jaggaer) - Procurement related documentation will be issued via Jaggaer. Full guidance on registration and system navigation will be provided in or with the UK4 Notice. - It is mandatory for any interested suppliers to register on the new Central Digital Platform (CDP) which is part of the enhanced Find a Tender Service in order to participate in any future procurements. Details of how to register will be included in or with the UK4 Notice. - DBT will not be liable for any expenditure, work, or effort incurred by a provider in acting based on this notice.  - The information provided in this notice is for indicative purposes only. DBT reserves its rights to amend any of the information included in the notice. - DBT reserves the right to add or remove stages throughout the procurement process or to reduce the tendering period in future (in accordance with the PA 23). DBT also reserves the right to decide not to proceed with this procurement. Please note, that involvement in Preliminary Market Engagement (PME) which is due to take place in August is not a pre-requisite for participating in the procurement process. Secretary of State for Business and Trade will in due course be transferred to the Secretary of State for Business, Innovation, Science and Trade by an Order in Council (secondary legislation) under section 2 of the Ministers of the Crown Act 1975.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

More from this buyer

Full buyer profile

2 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Business services - United Kingdom

Company Wins Total awarded Last win
Hays Specialist Recruitment Ltd 12 €3.4M Aug 2026
Ashurst Perkins Coie UK LLP 11 €709,357 Aug 2026
Ashurst LLP 10 €8.3M Aug 2026
QUODIT LTD 9 €48,473 Jun 2026
DLA Piper UK LLP 7 €1.2M Aug 2026

Based on 707 awards with a linked company profile over the last 2 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Status: Now marked as Open
    • Scope and criteria: The description was expanded. Re-read it before you bid.
    • Procedure: "Other procedure" to "Restricted procedure"
  2. Read before bidding
    • Status: Now marked as Upcoming
    • Scope and criteria: The description was shortened. Re-read it before you bid.
    • Procedure: "Restricted procedure" to "Other procedure"
  3. Read before bidding
    • Status: Now marked as Open
    • Scope and criteria: The description was expanded. Re-read it before you bid.
    • Procedure: "Other procedure" to "Restricted procedure"
  4. Read before bidding
    • Status: Now marked as Upcoming
    • Scope and criteria: The description was shortened. Re-read it before you bid.
    • Procedure: "Restricted procedure" to "Other procedure"
  5. Read before bidding
    • Status: Now marked as Open
    • Scope and criteria: The description was expanded. Re-read it before you bid.
    • Procedure: "Other procedure" to "Restricted procedure"
  6. Read before bidding
    • Status: Now marked as Upcoming
    • Scope and criteria: The description was shortened. Re-read it before you bid.
    • Procedure: "Restricted procedure" to "Other procedure"
  7. Read before bidding
    • Status: Now marked as Open
    • Scope and criteria: The description was expanded. Re-read it before you bid.
    • Procedure: "Other procedure" to "Restricted procedure"
  8. Read before bidding
    • Status: Now marked as Upcoming
    • Scope and criteria: The description was shortened. Re-read it before you bid.
    • Procedure: "Restricted procedure" to "Other procedure"
  9. Read before bidding
    • Status: Now marked as Open
    • Scope and criteria: The description was expanded. Re-read it before you bid.
    • Procedure: "Other procedure" to "Restricted procedure"
  10. Read before bidding
    • Status: Now marked as Upcoming
    • Scope and criteria: The description was shortened. Re-read it before you bid.
    • Procedure: "Restricted procedure" to "Other procedure"
  11. Read before bidding
    • Status: Now marked as Open
    • Scope and criteria: The description was expanded. Re-read it before you bid.
    • Procedure: "Other procedure" to "Restricted procedure"
  12. Read before bidding
    • Status: Now marked as Upcoming
    • Scope and criteria: The description was shortened. Re-read it before you bid.
    • Procedure: "Restricted procedure" to "Other procedure"

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Market context

Avg. open tender · Business services
€10,338,748
6,447 open across Europe right now 6% below sector average
Buyer track record on Aperlena
47 notices tracked · 35 awarded

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