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Public Contracts Scotland verified 2 months ago Contract notice

Customer Experience Measurement Solution

Closed United Kingdom Business services

Buyer CalMac Ferries Limited

Key facts

Closed
12:00 (UTC+1)
Procedure
Restricted procedure
  1. Published
  2. Deadline open for 32 days
  3. Awarded pending
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Description

CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Official source

Source: Public Contracts Scotland

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Last verified against Public Contracts Scotland 2 months ago

Documents on Public Contracts Scotland (English)

CalMac Ferries Limited

United Kingdom

notices in the register
15
awards
2
awarded in total
€263,086

Who wins its contracts

of its calls state an estimated value
67%

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Recent awards

1 open tender right now

Market context

open now in Business services
4,464
median open notice
€190,000

Who wins in this market

Many suppliers

United Kingdom · Business services

different companies won awards here
943
of the awards went to the three most frequent winners
7%
buyers awarded contracts here
446

Based on 2,206 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Act now
    Submission deadline
    Was: August 13, 2026, 12:00
    Now: August 13, 2026, 11:00 1 day earlier

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