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Aperlena

Contact Centre Scripting and Diagnostics

Awarded Contract award No deadline published
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Description

GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 3 weeks ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

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Buyer track record on Aperlena
20 notices tracked · 15 awarded
€31,861,105 in awarded contracts

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