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Belgium - Telephone information centre - Organisation and management of a multilingual call centre reachable 24 hours a day, 7 days a week

Original België - Telefonisch informatiecentrum - De organisatie en het beheer van een meertalig callcenter dat 24/24u en 7/7d bereikbaar is.

Open Contract notice 22 days left
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Deadline 19 Oct. If it moves, an email when the register sees it. A correction: the same email. Your plan: decide by 5 Oct, questions by 5 Oct, draft by 12 Oct. Log in

  1. Published
  2. Today
  3. Deadline open for 39 days
  4. Awarded pending

Summary

Machine-generated summary

A public buyer in Belgium is procuring the organisation and management of a multilingual call centre that is reachable 24 hours a day, 7 days a week. The call centre will use operators to direct callers according to an established protocol. Tasks include orienting and registering the details of patients going to medical duty posts, entering patient data for home visits, organising the rounds of on-duty doctors as well as possible while optimising their travel, limiting patient waiting times and taking language preferences into account, and helping to improve the Brussels duty service.

Description

Dit callcenter moet, met behulp van telefonisten, de bellers doorverwijzen volgens een vastgesteld protocol. Dit houdt met name in: o Het oriënteren en registreren van de gegevens van patiënten die zich naar de medische wachtposten begeven; o Het invoeren van de gegevens van patiënten bij huisbezoeken en het zo goed mogelijk organiseren van de ritten van de dienstdoende artsen, waarbij hun verplaatsingen worden geoptimaliseerd, de wachttijd voor patiënten wordt beperkt en rekening wordt gehouden met eventuele taalvoorkeuren; o Bij te dragen aan de verbetering van de Brusselse Wachtdienst aan de hand van het callcenter.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

View the official notice

More from this buyer

Full buyer profile

This buyer has no award history in this sector yet. Usual winners, Business services - Belgium

Company Wins Total awarded Last win
SWECO 4 €827,459 Jun 2026
PROTECTION UNIT; G4S SECURE SOLUTIONS 3 €37.4M Sep 2026
PROTECTION UNIT 3 €28.5M Sep 2026
CIBLE COMMUNICATION 2 €3.6M Jun 2026
TRACTEBEL ENGINEERING 2 €1.9M Mar 2026

Based on 355 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Business services
€23,563,518
5,895 open across Europe right now
Buyer track record on Aperlena
1 notices tracked · 0 awarded

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