Summary
Machine-generated summaryCentr'Habitat in Belgium is procuring a specialised call centre provider to handle its incoming calls. Services include managing calls during certain office hours according to a variable schedule set by the contracting authority, and handling calls outside office hours, at weekends, on public holidays and during exceptional closures, with transfers to on-call services or staff as defined by Centr'Habitat's procedures. The contract runs for one year and may be tacitly renewed three times for successive twelve-month periods. Because the services involve direct contact with French-speaking users and the processing of personal data, specific requirements concerning the French language and the location of the service apply, as detailed in the special specifications. No estimated value or submission deadline is stated in the available information.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago
More from this buyer
Full buyer profileThis buyer has no award history in this sector yet. Usual winners, Business services - Belgium
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| SWECO | 4 | €827,459 | Jun 2026 |
| PROTECTION UNIT | 3 | €28.5M | Sep 2026 |
| CIBLE COMMUNICATION | 2 | €3.6M | Jun 2026 |
| TRACTEBEL ENGINEERING | 2 | €1.9M | Mar 2026 |
| BDO BEDRIJFSREVISOREN-BDO REVISEURS D'ENTREPRISES | 2 | €1.8M | Jul 2026 |
Based on 330 awards with a linked company profile over the last 2 years.
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Market context
- Avg. open tender · Business services
- €10,408,137
- Buyer track record on Aperlena
- 12 notices tracked · 3 awarded
- €1,868,163 in awarded contracts
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