The Aperlena Verdict
Narrow fieldТЕЛЕЛИНК БИЗНЕС СЪРВИСИС ЕАД leads with 50% of the last 4 comparable contracts, but 3 different suppliers have won here in 5 years. Worth a serious look.
Based on 4 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.
Summary
Machine-generated summaryThe contract covers the supply of a right to use an artificial intelligence virtual assistant for processing incoming customer letters, together with its configuration and integration with internal systems. The project provides for the implementation and maintenance of an intelligent system for automated handling of incoming correspondence. The system will use artificial intelligence, machine learning and techniques such as Retrieval-Augmented Generation (RAG) and GraphRAG to support staff responsible for processing letters. The purpose is to assist employees in their day-to-day handling of customer correspondence.
Description
Can I bid?
- Open procedure: any interested supplier may submit a bid.
- The notice is written in Bulgarian.
- Certificates from another EU country? Check the equivalents on eCertis
Official source
Source: CAIS EOP - Bulgarian national e-procurement (Public Procurement Agency)
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Last verified against CAIS EOP - Bulgarian national e-procurement (Public Procurement Agency) 1 week ago
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Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| ТЕЛЕЛИНК БИЗНЕС СЪРВИСИС ЕАД | 2 | n/a | Jan 2026 |
| А1 България ЕАД | 1 | €1.3M | Jul 2026 |
| КОРУС ТЕХНОЛОГИЧНИ РЕШЕНИЯ ЕООД | 1 | n/a | Jan 2026 |
Based on 4 awards with a linked company profile over the last 5 years.
Similar tenders
3
days left
€205,860
est. value
Market context
- Avg. open tender · IT services
- €26,279,992
- Buyer track record on Aperlena
- 106 notices tracked · 46 awarded
- €45,727,259 in awarded contracts
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