Technology Services

Sanctuary Group is undertaking Preliminary Market Engagement (PME) with prospective suppliers and other interested organisations operating within the technology services market. This is a broad, multi-service opportunity across an enterprise technology estate currently estimated at approximately 265-300 applications, spanning SAP, Salesforce, Microsoft platforms and other enterprise technologies and supporting both operational and transformational technology services. Sanctuary Group's Technology Directorate has undergone significant change across its operating model and technology estate. Sanctuary Group is therefore assessing sourcing arrangements for technology services that support the delivery, development, transformation and ongoing operation of the estate in 2027. This engagement gives participating organisations an opportunity to contribute market insight and inform potential service groupings, sourcing approaches and procurement considerations before final decisions are made. The purpose of this engagement is to: • Provide an overview of Sanctuary Group, its technology landscape and strategic objectives. • Obtain market feedback on potential service groupings and sourcing approaches. • Understand supplier capability, capacity and appetite. • Explore potential procurement structures, routes to market and commercial models. • Understand mobilisation, transition and service-delivery considerations. • Inform the development of Sanctuary Group's technology procurement strategy. Organisations interested in participating should register with Group Procurement from publication. The supplier questionnaire is intended to be issued with, or shortly after, the notice. A supplier webinar is proposed for early-mid October 2026, with questionnaire responses proposed to close in October 2026. The indicative timetable is set out below. Procurement Objectives Sanctuary Group is considering requirements across a range of technology service areas, including: • Application Managed Services (AMS) • Application Development, Product Management, Project Delivery and Programme Delivery Services • Technology Consultancy & Advisory Services • Data Services (Data Engineering, Data Governance, Data Quality Management, Master Data Management, Data Architecture, Data Modelling, Reporting & Analytics, Data Platforms and Storage Management) • Data Integration & Ingestion Services • Cloud Services & Platform Support • Licensing & Software Asset Management • AI, Innovation & Emerging Technologies These services may apply across a range of technology platforms and business capabilities, including SAP, Salesforce, Microsoft platforms and other enterprise applications. The service areas above are indicative and are intended to support market engagement and feedback. The final service structure, grouping, boundaries, scope, sourcing model and procurement approach have not been determined and will be informed by market feedback, commercial assessment, legal advice and governance decisions. Sanctuary Group is interested in approaches that: • Encourage innovation, continuous improvement and thought leadership. • Support effective competition and system integrations. • Enable participation by SMEs, specialist providers and larger organisations where appropriate. • Provide flexibility and scalability to meet changing requirements. • Support efficient procurement and call-off arrangements. • Deliver demonstrable value for money. • Support both business-as-usual and strategic transformational requirements. • Enable access to specialist skills and capabilities when required. Areas where Market Feedback is Sought Sanctuary Group welcomes feedback on: • Service groupings and lotting structures. • Supplier appetite for individual service areas and combinations of services. • Supplier capability and partnerships across individual and multiple service groupings. • The benefits and risks of platform-specific versus platform-agnostic service models. • Suitable procurement routes, commercial frameworks and contractual arrangements. • Commercial and pricing approaches. • Information required to support supplier participation and commercial engagement. • The most appropriate treatment of Data Services and Integration Services, including whether they are best delivered separately, together, embedded within wider services or through alternative arrangements. • Transition and mobilisation considerations. • Supplier participation barriers and opportunities. • Any aspects of the proposed scope or approach that suppliers believe could be improved. • Approaches that maximise innovation, market participation and long-term value. Engagement Activities Sanctuary Group currently intends to undertake the following engagement activities: Supplier Webinar Interested organisations may be invited to attend a market engagement webinar covering: • Introduction to Sanctuary Group. • Overview of Sanctuary Group's technology environment. • Strategic objectives and priorities. • Potential service areas, sourcing considerations and procurement approaches. • Indicative timelines. • Questions and answers. Supplier Questionnaire Interested organisations may be invited to complete a structured questionnaire seeking feedback on: • Service areas and capabilities. • Supplier appetite. • Service grouping and sourcing approaches. • Procurement and commercial considerations. • Procurement vehicle and route-to-market considerations. • Transition and mobilisation considerations. • Participation barriers. • Innovation opportunities. • Comparable market experience. Supplier Discussions Sanctuary Group may invite organisations to participate in follow-up discussions to further explore market feedback or clarify responses where appropriate. Expressions of Interest Organisations wishing to participate in this engagement should register their interest by contacting Group Procurement at: group.procurement@sanctuary.co.uk Using the subject line: Technology Services PME 2026 When registering interest, organisations should provide: • Organisation name. • Primary contact name. It is the responsibility of the primary contact to forward the invitation to other attendees within their organisation. • Contact email address. • Summary of relevant services and capabilities. • Areas of interest. • Proposed attendees (where applicable). Following registration, Group Procurement will provide further information regarding engagement activities, webinar arrangements, questionnaires and any subsequent supplier discussions. Indicative Timetable PME Notice Publication: 21st September 2026 Supplier Registration From Publication to 9th October 2026 Supplier Questionnaire Issue: Minimum 1 week prior to the Supplier Webinar: Early- mid October 2026 Supplier Discussions: October 2026 Questionnaire Submission Deadline: Late October 2026 Review of Market Feedback: Late October 2026 Procurement Strategy Confirmation: Following review of market feedback and internal advice These dates are indicative only and may be amended. Important Information Sanctuary Group has not reached a final decision regarding: • Procurement structure. • Service groupings. • Lotting arrangements. • Procurement vehicle. • Route to market. • Commercial model. • Contractual arrangements. • Supplier model. • Contract duration. • Estimated value. • Implementation approach. The purpose of this engagement is to obtain market feedback and challenge assumptions before any final decisions are made. Feedback may inform: • Procurement strategy. • Sourcing approach. • Procurement vehicle and route-to-market decisions. • Service structures and groupings. • Qualification and participation considerations. • Procurement and call-off mechanisms. • Commercial arrangements. • Contractual arrangements. • Transition considerations. Participation in this engagement is entirely voluntary and will not form part of any subsequent procurement process. Participation, non-participation, discussions or responses provided during this engagement will not provide any advantage or disadvantage in any subsequent procurement process. Sanctuary Group reserves the right to amend, refine, combine, separate, postpone or discontinue any aspect of the proposed approach following completion of this engagement. Sanctuary Group is not obliged to proceed with any procurement activity and makes no commitment to award any contract as a result of this engagement. To support transparency, consistency of information and equal treatment, organisations should communicate through Group Procurement regarding this engagement.