Summary
Machine-generated summaryTraficom, the Finnish transport and communications agency, is seeking a development partner to build a new customer service solution based on generative AI. The project will be carried out in phases and iteratively, with a partner committed to co-development and partnership. Generative AI in public sector customer service is new and offers major expansion opportunities, and a change to the Digital Services Act in early 2027 will widen possibilities for AI in authority customer interfaces. The modular solution must be adaptable and scalable to the needs of other public administration organisations and possibly later for internal use.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago
The buyer
Full buyer profileLiikenne- ja viestintävirasto; Energiavirasto; Digi- ja väestötietovirasto; Patentti- ja rekisterihallitus; Valtion tieto- ja viestintätekniikkakeskus Valtori; Ruokavirasto; Lupa- ja valvontavirasto; Oikeusrekisterikeskus; Poliisihallitus
Market context
- open now in IT services
- 3,225
- median open notice
- €563,955
Who wins in this market
Many suppliersFinland · IT services
- different companies won awards here
- 312
- of the awards went to the three most frequent winners
- 9%
- buyers awarded contracts here
- 247
Based on 506 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 4.5
- of those lots received a single tender
- 10%
- of the awards went to companies based in another country
- 8%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
Similar tenders
Open now
2
days left
€250,000
est. value
Awarded before
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