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Finland - Software implementation services - Procurement of an electronic appointment booking system for health and social services

Original Suomi - Ohjelmiston toteutuspalvelut - Sähköisen ajanvarauksen järjestelmän hankinta sote-palveluihin

Open Contract notice

Key facts

Closes in
19 days
Estimated value
€600,000
Where
Finland
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
72263000 Software implementation services
Original language
Finnish
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 3 days ago
Notice number
649601-2026
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  1. Published
  2. Today
  3. Deadline open for 28 days
  4. Awarded pending

Summary

Machine-generated summary

The wellbeing services county of East Uusimaa (Itä-Uusimaa) in Finland is procuring an electronic resident appointment booking software service. The software enables users to book, cancel, transfer and confirm appointments and to view booked times, including booking on behalf of another person, in line with national development. Services will expand across primary healthcare, oral healthcare and social services in the region. Electronic booking has so far been used only for limited services, and coverage will now be extended, as the region has moved to a single supplier's client and patient records system (Tieto / Lifecare). The aim is to free professionals from phone-based booking and make it easier for residents to book anytime, anywhere. The estimated value excluding VAT, covering the software, implementation, expert services and options, is EUR 600,000. The contract runs for two years and then continues indefinitely.

Description

Hankinnan kohteena on sähköinen asukkaan ajanvarausohjelmistopalvelu (myöhemmin Ohjelmistopalvelu). Ohjelmistopalvelulla mahdollistetaan palvelun käyttäjille kansallisen kehityksen mukaisesti aikojen varaaminen, peruminen, siirtäminen ja vahvistaminen, sekä varattujen aikojen tarkastelu (ml. puolesta-asiointi). Ajanvarausjärjestelmän kattavat palvelut tulevat laajenemaan Itä-Uudenmaan hyvinvointialueella niin perusterveydenhuoltoon, suun terveydenhuoltoon kuin sosiaalihuoltoon. Itä-Uudenmaan hyvinvointialueella sähköinen ajanvaraus on ollut käytössä rajatuissa palveluissa, mutta nyt alueen siirryttyä käyttämään vain yhden toimittajan asiakas- ja potilastietojärjestelmäkokonaisuutta (Tieto / Lifecare) palvelua on tarkoitus laajentaa. Ajanvaraustoiminnallisuuksia on tarkoitus ottaa käyttöön niin perusterveydenhuollossa, suun terveydenhuollossa kuin sosiaalihuollossakin. Sähköisellä ajanvarauksella halutaan vapauttaa ammattilaisten aikaa puhelimesta, sekä sujuvoittaa asiakkaan asiointia, kun ajan voi varata ajasta ja paikasta riippumatta. Hankintalain mukaisesti laskettu hankinnan arvonlisäveroton ennakoitu arvo sopimuskaudelle sisältäen ohjelmistopalvelun, käyttöönoton, asiantuntijapalvelut ja optiot on 600 000,00 euroa (€). Sopimuskausi on voimassa määräaikaisena kaksi (2) vuotta, jonka jälkeen se jatkuu toistaiseksi voimassaolevana.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Finnish.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 3 days ago

More from this buyer

Full buyer profile

6 open tenders right now

This buyer has no award history in this sector yet. Usual winners, IT services - Finland

Company Wins Total awarded Last win
CGI Suomi Oy 18 €150.3M Sep 2026
twoday Oy 12 €10.3M Jul 2026
Gofore Finland Oy 10 €14.4M Sep 2026
Tietoevry Finland Oy 7 €24.6M Apr 2026
Digia Finland Oy 6 €7.4M Aug 2026

Based on 337 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · IT services
€26,410,221
5,386 open across Europe right now 98% below sector average
Buyer track record on Aperlena
24 notices tracked · 14 awarded
€4,757,476 in awarded contracts

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