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TED - Tenders Electronic Daily (Publications Office of the EU) verified 3 days ago Contract award

Suomi - Asiakaspalvelut - Kunnossapidon asiakaspalvelu

Awarded Finland Business services

Buyer Kirkkonummen kunta

€252,000 awarded value

Key facts

Awarded
Procedure
Open procedure
  1. Awarded
  2. Published
  3. Contract ends October 2027
View the official notice Watch this tender

This contract runs about 24 months, so it is back on the market around October 2027. Log in

Awarded to

Call Waves Solutions Finland Oy

Awarded value
€252,000
Award date
Record with this buyer
1 first contract from this buyer in the register
Back on the market
Oct 2027 How we know

When this contract comes back

This contract runs about 24 months, so it is back on the market around October 2027.

Every contract expiring, on the radar

Description

Kunnossapitopalvelut hakee palvelua, jossa palveluntuottaja hoitaa kunnossapitopalveluihin tulevat yhteydenotot ja palautteet. Yhteydenottoja vastaanotetaan puhelimitse tai sähköisesti. Palveluntuottaja vastaa kunnossapidon puhelimeen, käsittele yhteydenoton samassa yhteydessä tai välittää tiedon yhteydenotosta asiantuntijalle. Palveluntuottaja seuraa sähköisiin palautejärjestelmiin, vastaa palautteisiin tai välittää tiedon palautteesta asiantuntijalle. Asiantuntija välittää vastauksen palveluntuottajalle, joka välittää vastauksen asiakkaalle. Palvelua tuotetaan suomen, ruotsin ja englannin kielellä. Asiakaspalvelu koskee Kirkkonummen kunnan kuntakehityksentoimialan infrapalveluiden kunnossapitoyksikön hallinnoimia alueita. Asiakaspalvelu ei koske Kirkkonummen muuta asiakaspalvelua, kuten esimerkiksi sivistystoimea tai ympäristönsuojelua. Kunnossapitoyksikön asiakaspalvelu on erittäin vaativa ja laaja kokonaisuus, joka vaatii myös perehtyneisyyttä ja itsenäistä työotetta. Työ vaatii ammattimaista asiakaspalveluotetta. Pyrimme kunnossapitoyksikön asiakaspalvelussa palvelemaan kuntalaisia mahdollisimman hyvin. Se tarkoittaa, että asiakaspalvelun tulee olla ystävällistä, nopeaa ja vastauksien mahdollisimman informatiivisia ja kattavia.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 3 days ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 313 awards for Business services in Finland.

This award
€252,000
Median award
€300,000
Middle half of past awards
€122,610 to €800,000

The award sits inside the usual range.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Kirkkonummen kunta

Finland

notices in the register
77
awards
16
awarded in total
€23.5M

Who wins its contracts

Many suppliers
different companies won its awards
14
of the awards went to the three most frequent winners
21%
of its calls state an estimated value
30%

Based on 14 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Recent awards

5 open tenders right now

Market context

open now in Business services
7,460
median open notice
€354,296

Who wins in this market

Many suppliers

Finland · Business services

different companies won awards here
278
of the awards went to the three most frequent winners
13%
buyers awarded contracts here
226

Based on 385 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
6.6
of those lots received a single tender
8%
of the awards went to companies based in another country
3%
of the tenders came from another country
19%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Similar tenders

Open now

Awarded before

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