Skip to content
Aperlena
Language:

Social Security Scotland - Provision of 30 Client Advisors - Dundee

Awarded Contract award No deadline published
Watch this tender

Bidding is closed. An award or a correction on this notice: an email when the register sees it. Log in

  1. Awarded
  2. Published

Summary

Machine-generated summary

Social Security Scotland awarded a contract for the provision of 30 client advisors located in Dundee. The advisors will handle inbound and outbound calls, webchat, email and possible face-to-face contact, process client applications and payments, record case updates, arrange appointments, draft client letters, keep sensitive personal information confidential, and help resolve or escalate queries and complaints. The contract was awarded against the TEMP ADMINISTRATIVE, CATERING AND MANUAL STAFF SERVICES FRAMEWORK AGREEMENT REF: SP-22-003. The winner was Venesky Brown Ltd, with an awarded value of EUR 2,481,135.06 and an award date of 2026-07-06. The contracts may be extended by up to 23 months, estimated at GBP 52,011.05 per client advisor, totalling GBP 1,560,331.50 for all 30 advisors.

Description

The provision of 30 client advisors located in Dundee providing the following services: - Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. - Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Will process payments, client requests, record case updates accurately and arrange appointment bookings. - Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. - Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients. Award against framework: TEMP ADMINISTRATIVE, CATERING AND MANUAL STAFF SERVICES FRAMEWORK AGREEMENT REF: SP-22-003 There is an option to extend the term of the contracts for up to a maximum of 23 months. The estimated cost of such extension is 52,011.05 GBP. per client advisor. Totalling 1,560,331.50GBP for all 30 client advisors. (SC Ref:838246)

Official source

Source: Public Contracts Scotland

Always verify details on the official notice.

Last verified against Public Contracts Scotland 4 days ago

Documents on Public Contracts Scotland (English)

View the official notice

More from this buyer

Full buyer profile

Recent awards

Similar tenders

Market context

Avg. open tender · Business services
€24,371,315
6,502 open across Europe right now
Buyer track record on Aperlena
62 notices tracked · 61 awarded
€28,644,547 in awarded contracts

Never miss a tender like this

795 new notices in Business services in United Kingdom in the last 7 days. Get an email when new ones appear. Free.

Set up my alert
Source

Keyboard shortcuts

Read a list without reaching for the mouse. The shortcuts stay quiet while you type in a field.

j
Next result
k
Previous result
Enter
Open the result
n
Next page
p
Previous page
c
Compare this result
s
Shortlist this result
/
Jump to the search box
?
Show these shortcuts
Esc
Close