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Redaction Software

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  1. Published
  2. Awarded pending

Summary

Machine-generated summary

Rotherham Borough Council has awarded a contract for AI-enabled redaction software. The council must respond to Subject Access Requests under UK GDPR within statutory timescales, but demand has risen from 162 requests in 2020/21 to 235 requests in 2024/25, and around 100 requests are overdue, mostly complex social care cases involving large volumes of documents. The manual approach is resource intensive and carries regulatory and reputational risks. The software is intended to improve processing efficiency, support compliance with statutory deadlines and reduce the backlog. The contract has been awarded to GRAVICUS SOLUTIONS LIMITED. The awarded price, number of bids and contract duration are not given here, and no return-to-market date is stated.

Description

The Council has a statutory obligation under UK GDPR to respond to Subject Access Requests (SARs) within prescribed legislative timescales. Demand for SARs has increased significantly in recent years, rising from 162 requests in 2020/21 to 235 requests in 2024/25. Whilst service performance has improved over this period, completion rates remain below the statutory requirement. The service currently manages a backlog of approximately 100 overdue SARs, predominantly complex social care requests requiring the review and redaction of significant volumes of documentation. The existing manual approach is resource intensive and presents ongoing operational, regulatory and reputational risks. The proposed procurement seeks to implement an AI-enabled redaction solution to improve processing efficiency, support compliance with statutory deadlines and reduce the existing backlog.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

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Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 2 hours ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

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