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Provision of Out of Hours Call Handling Services, 2026 - 2029

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  1. Published
  2. Deadline open for 22 days
  3. Awarded pending

Summary

Machine-generated summary

Cairn Housing Association procured an out of hours call handling service for the period 2026 to 2029. The supplier needed sufficient resources to receive and manage approximately 10,000 calls per annum. The main priority was to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring full compliance with the Scottish Social Housing Charter. Responses were submitted electronically through the Postbox facility on the Public Contracts Scotland website. The notice was published in English, and bidding has now closed. The deadline for bids was 2026-08-28, so no further bids can be accepted for this contract opportunity.

Description

An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service’s main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=839467. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:839467) Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=839467

Official source

Source: Public Contracts Scotland

Always verify details on the official notice.

Last verified against Public Contracts Scotland 1 week ago

Documents on Public Contracts Scotland (English)

View the official notice

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Market context

Avg. open tender · Business services
€24,107,962
5,805 open across Europe right now
Buyer track record on Aperlena
23 notices tracked · 10 awarded
€2,646,150 in awarded contracts

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