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Provision of Managed Work for Housing Benefit (HB) and Council Tax (CTR) Claims

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Summary

Machine-generated summary

West Dunbartonshire Council awarded a contract for managed processing of Housing Benefit and Council Tax Reduction claims. The supplier will assess new claims and change of circumstance claims through to completion, using a low cost off-site processing solution with guaranteed output and high accuracy, a reliable and secure electronic connection, proven governance and management arrangements, and access to toolkits, processes, expertise and professional capacity. The contract was awarded to NEC Software Solutions UK Limited on 2026-03-13 for a value of EUR 186,610.68.

Description

The aim is to assist the Council by assessing HB and CTR claims, and the appointed supplier will process new claims and change of circumstance claims to completion. Requirements will include: A low cost, off-site processing solution; Guaranteed output with a high level of accuracy; A reliable, secure and fast electronic connection to their virtual network and industry best practice security; Proven governance and management arrangements; Achievement of service standards; Access to proven toolkits, processes and best practice for individual service areas; Access to expertise and professional capacity from their existing talent pool; Extensive experience of liaising with client service teams; and Processing and ongoing management of Housing Benefit & Council Tax Reduction cases. (SC Ref:833514)

Official source

Source: Public Contracts Scotland

Always verify details on the official notice.

Last verified against Public Contracts Scotland 1 week ago

Documents on Public Contracts Scotland (English)

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Avg. open tender · Public administration services
€12,813,990
428 open across Europe right now
Buyer track record on Aperlena
36 notices tracked · 30 awarded
€57,585,467 in awarded contracts

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