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Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)

Open Contract notice 26 days left
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Deadline 20 Oct. If it moves, an email when the register sees it. A correction: the same email. Your plan: decide by 6 Oct, questions by 6 Oct, draft by 13 Oct. Log in

  1. Published
  2. Today
  3. Deadline open for 36 days
  4. Awarded pending

Summary

Machine-generated summary

Brunelcare, a Bristol-based charity providing housing, care and support for older people across the South West, is seeking a supplier to run an Out of Hours Contact Centre Service. The service will handle urgent housing, property and welfare support for residents of its sheltered flats and bungalows during evenings, weekends and public holidays. Scope includes emergency repairs and safety incidents, welfare checks and safeguarding alerts, assistance with lockouts and access issues, incident escalation and handover to daytime teams, and coordination with Brunelcare's DLO and specialist contractors. The contract starts on 1st April 2027 for three years, extendable by up to two years, a maximum of five years.

Description

Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. The service will support residents living in Brunelcare's sheltered flats and bungalows, which provide an independent living environment within a supportive community. The service requirements include, but are not limited to: - Emergency repairs and safety-related incidents. - Welfare checks and safeguarding alerts. - Assistance with access issues, lockouts, and other urgent housing matters. - Escalation of incidents and handover to Brunelcare's daytime operational teams. The supplier will be responsible for coordinating with Brunelcare's DLO and specialist contractors in relation to any repair-related call-outs. The procurement of an OOH Service provider is a key step in ensuring Brunelcare continues to meet its operational requirements, deliver a responsive and high-quality service to residents, and provide reassurance to residents, staff, and stakeholders. The successful Supplier will provide a comprehensive call handling and triage service, including the logging, monitoring, escalation, and reporting of all out of hours incidents. Brunelcare is a Bristol-based charity providing high-quality housing, care, and support services for older people across the South West. Brunelcare is conducting an Open Procedure to appoint a suitable Supplier to deliver this service, commencing on 1st April 2027. The contract will comprise an initial term of three (3) years, with the option to extend for up to two (2) additional years, giving a maximum contract term of five (5) years. Full details of the requirements and scope of services are contained within the associated tender documents available via ProContract. The deadline for submission of tenders is 12pm (noon) on 20th October 2026. Please note that Shared Services for Housing (SSfH) is acting as the managing organisation on behalf of Brunelcare for this tender opportunity.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 week ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

More from this buyer

Full buyer profile

This buyer has no award history in this sector yet. Usual winners, Repair & maintenance services - United Kingdom

Company Wins Total awarded Last win
NHS SUPPLY CHAIN COORDINATION LIMITED (NHSSC - SCCL) 18 €2.7M Sep 2026
Bill Mackie Engineering Ltd 7 €956,093 Mar 2026
Chiptech international Limited 6 €2.1M Sep 2026
LEGRAND ELECTRIC LIMITED 4 €1.4M Sep 2026
Thermo Fisher Scientific 4 €1.3M May 2026

Based on 367 awards with a linked company profile over the last 2 years.

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Market context

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€8,810,734
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Buyer track record on Aperlena
3 notices tracked · 2 awarded
€170,969 in awarded contracts

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