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TED - Tenders Electronic Daily (Publications Office of the EU) verified 4 hours ago Contract notice

Polska - Usługi w zakresie wsparcia technicznego - Świadczenie usług III linii wsparcia systemu Centralny Service Desk

Open Poland Mazowiecki regionalny IT services

Buyer Centrum Informatyki Resortu Finansów

17 days left

Key facts

Closes
09:00 (UTC+1)
Competition
Open race
  1. Published
  2. Today
  3. Deadline open for 17 days
  4. Awarded pending

Bidding window

17 days from publication to deadline

Usual length

Notices of this kind (Poland, open procedure, above the EU threshold) give a median of 28 days, half of them between 13 and 33 days, based on 82,475 notices of the last two years.

This buyer usually gives 13 days (median of its last 268 calls for tender).

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The Aperlena Verdict

Open race

No supplier dominates: 22 different companies have won the last 25 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 25 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Description

1. Świadczenie usług III linii wsparcia systemu Centralny Service Desk; 1) w zakresie zamówienia podstawowego: a) świadczenie Usługi Wsparcia dla Oprogramowania SM, przez okres 36 miesięcy od dnia zawarcia Umowy nie wcześniej jednak niż od 01.02.2027 r., b) świadczenie usług III linii wsparcia, zwanych dalej Usługami Utrzymania Systemu CSD w liczbie do 6000 Roboczogodzin, przez okres 36 miesięcy od dnia zawarcia Umowy, nie wcześniej jednak niż od 01.02.2027 r., 2) w zakresie zamówienia objętego opcją: a) świadczenie Usługi Wsparcia dla Oprogramowania SM, przez okres 12 miesięcy liczony od dnia zakończenia świadczenia Usługi Wsparcia, o której mowa w pkt. 1 ppkt 1 lit a). b) świadczenie Usługi Utrzymania Systemu CSD w liczbie do 1800 Roboczogodzin przez okres 12 miesięcy, liczonych od dnia zakończenia świadczenia Usługi Utrzymania, o której mowa w pkt. 1 ppkt 1 lit b). 2. Szczegółowy opis przedmiotu zamówienia zawiera Tom III SWZ - OPZ oraz Tom II SWZ - PPU. 1. Przedmiotem zamówienia jest: Świadczenie usług III linii wsparcia systemu Centralny Service Desk; 1) w zakresie zamówienia podstawowego: a) świadczenie Usługi Wsparcia dla Oprogramowania SM, przez okres 36 miesięcy od dnia zawarcia Umowy nie wcześniej jednak niż od 01.02.2027 r., b) świadczenie usług III linii wsparcia, zwanych dalej Usługami Utrzymania Systemu CSD w liczbie do 6000 Roboczogodzin, przez okres 36 miesięcy od dnia zawarcia Umowy, nie wcześniej jednak niż od 01.02.2027 r., 2) w zakresie zamówienia objętego opcją: a) świadczenie Usługi Wsparcia dla Oprogramowania SM, przez okres 12 miesięcy liczony od dnia zakończenia świadczenia Usługi Wsparcia, o której mowa w pkt. 1 ppkt 1 lit a). b) świadczenie Usługi Utrzymania Systemu CSD w liczbie do 1800 Roboczogodzin przez okres 12 miesięcy, liczonych od dnia zakończenia świadczenia Usługi Utrzymania, o której mowa w pkt. 1 ppkt 1 lit b). 2. Szczegółowy opis przedmiotu zamówienia zawarty jest w Tomie II i III SWZ.

Terms of the procedure

How tenders are scored
Kryterium „Cena” (C): 60 points; Kryterium "Czas Rozwiązania Zgłoszenia dla Priorytetu 1 (krytyczny)(R)": 40 points
Tenders go to
cirf.ezamawiajacy.pl

As the official notice states them.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    The register holds nothing on this. The official documents will.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in IT services.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    17 days left, 14 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    This buyer usually awards this kind of contract for between €508,749 and €3.2M.

  6. In your favour:

    Do we know this buyer?

    22 different companies won the last 25 comparable contracts.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Polish.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 hours ago

View the official notice

What this buyer has paid before

Based on 20 comparable contracts this buyer awarded in this sector over the last 4 years.

Median award
€1.2M
Middle half of past awards
€508,749 to €3.2M

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Centrum Informatyki Resortu Finansów

Poland

notices in the register
373
awards
100
awarded in total
€522.1M

Who wins its contracts

Many suppliers
different companies won its awards
60
of the awards went to the three most frequent winners
14%
of its calls state an estimated value
32%

Based on 84 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
3.9
of those lots received a single tender
28%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
Comtegra S.A. 3 €1.1M Jul 2026
MATIC S.A. 2 €407,939 Jan 2026
Asseco Poland S.A. 1 €34.0M Nov 2025
FNK IT Sp. z o.o. 1 €8.6M Dec 2025
Netia S.A. 1 €7.8M Dec 2025

Based on 25 awards with a linked company profile over the last 5 years.

5 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in IT services
3,199
median open notice
€539,280

Who wins in this market

Many suppliers

Poland · IT services

different companies won awards here
1,219
of the awards went to the three most frequent winners
9%
buyers awarded contracts here
1,139

Based on 2,616 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.4
of those lots received a single tender
57%
of the awards went to companies based in another country
2%
of the tenders came from another country
4%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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Awarded before

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17 days left

Open notice

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