Skip to content
Aperlena
Free alerts

TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 day ago Contract notice

Poland - IP telephony services - Maintenance, management, support and service of the IP telephony system and provision of telecommunications services for the Social Insurance Institution (ZUS)

Original Polska - Usługi telefonii internetowej (IP) - Usługa utrzymania, zarządzania, wsparcia i serwisu Systemu telefonii IP oraz świadczenie usług telekomunikacyjnych dla Zakładu Ubezpieczeń Społecznych

Open Poland Postal & telecommunications services

Buyer Zakład Ubezpieczeń Społecznych

13:00 closes 13 Oct (UTC+2)

Key facts

Closes
13:14 hours left
Competition
Open race
  1. Published
  2. Today
  3. Deadline open for 16 days
  4. Awarded pending

Bidding window

15 days from publication to deadline

Usual length

Notices of this kind (Poland, open procedure, above the EU threshold) give a median of 28 days, half of them between 13 and 33 days, based on 82,475 notices of the last two years.

This buyer usually gives 17 days (median of its last 417 calls for tender). It extended none of the 29 deadlines we followed from publication.

View the official notice Watch this tender
Add to calendar

If the deadline moves or the notice is corrected, we email you. Log in

The Aperlena Verdict

Open race

No supplier dominates: 3 different companies have won the last 3 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 3 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The Social Insurance Institution (ZUS) in Poland is procuring a service covering the maintenance, management, support and servicing of its IP telephony system, together with the provision of telecommunications services. These telecommunications services will be delivered using telecom lines made available to the contracting authority under this contract. Detailed terms are set out in Annex 11 to the Terms of Reference. Subcontracting is allowed only for tasks other than key activities such as project management, the preliminary analysis, plan and executive design, maintenance and administration of the central system (CUCM cluster, Cisco Meeting Server, Expressway and monitoring), and handling of P1 and P2 incidents under the SLA. The contract covers ICT products and services within the meaning of Poland's national cybersecurity act.

Description

1. Przedmiotem zamówienia jest usługa utrzymania, zarządzania, wsparcia i serwisu Systemu telefonii IP oraz świadczenie usług telekomunikacyjnych dla Zakładu Ubezpieczeń Społecznych. Usługi telekomunikacyjne będą świadczone z wykorzystaniem łączy telekomunikacyjnych udostępnionych Zamawiającemu w ramach niniejszego zamówienia. 2. Szczegółowy Opis Przedmiotu Zamówienia stanowi Załącznik nr 11 do SWZ. 3. Wykonawca może powierzyć wykonanie części zamówienia podwykonawcy z wyłączeniem kluczowych zadań dotyczących: 3.1. kierowania realizacją zamówienia, w tym pełnienia funkcji Kierownika projektu, 3.2. wykonania Analizy wstępnej, Planu oraz Projektu wykonawczego (Etapy I-III według Umowy), 3.3. utrzymania i zarządzania Systemem centralnym, w tym administrowania klastrem CUCM, Cisco Meeting Server (CMS), systemami Expressway oraz systemem monitorowania, 3.4. obsługi zgłoszeń serwisowych o priorytecie P1 i P2 oraz koordynacji procesu usuwania Awarii w ramach SLA. 4. Przedmiotem zamówienia, są produkty i usługi ICT w rozumieniu ustawy z dnia 5 lipca 2018 roku o krajowym systemie cyberbezpieczeństwa (t.j. Dz. U. z 2026 r., poz. 20 ze zm., dalej: „KSC”).

Terms of the procedure

How tenders are scored
Price: 85 percent; Quality: 10 percent; Quality: 5 percent
Small firms
The buyer marks this procedure as suitable for small and medium-sized firms.
Tenders go to
zus.ezamawiajacy.pl/

As the official notice states them.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    The register holds nothing on this. The official documents will.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Postal & telecommunications services.

  4. Check this first:

    Is the deadline realistic for a proper offer?

    1 day left.

  5. Your call:

    Is there a margin at the likely winning price?

    This buyer usually awards this kind of contract for between €47,813 and €1.5M.

  6. In your favour:

    Do we know this buyer?

    3 different companies won the last 3 comparable contracts.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Polish.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 day ago

View the official notice

What this buyer has paid before

Based on 5 comparable contracts this buyer awarded in this sector over the last 4 years.

Median award
€47,813
Middle half of past awards
€47,813 to €1.5M

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Zakład Ubezpieczeń Społecznych

Poland

notices in the register
650
awards
215
awarded in total
€587.8M

Who wins its contracts

Many suppliers
different companies won its awards
147
of the awards went to the three most frequent winners
7%
of its calls state an estimated value
2%

Based on 184 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.6
of those lots received a single tender
28%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
Poczta Polska Spółka Akcyjna 1 €369.4M Aug 2025
ORANGE POLSKA S.A. 1 €1.5M Aug 2025
Netia S.A. 1 Mar 2026

Based on 3 awards with a linked company profile over the last 5 years.

14 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in Postal & telecommunications services
693
median open notice
€637,252

Who wins in this market

Concentrated

Poland · Postal & telecommunications services

different companies won awards here
116
of the awards went to the three most frequent winners
74%
buyers awarded contracts here
575

Based on 714 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
1.5
of those lots received a single tender
64%
of the awards went to companies based in another country
1%
of the tenders came from another country
5%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Similar tenders

Open now

Awarded before

Never miss a tender like this

27 new notices in Postal & telecommunications services in Poland in the last 7 days. Get an email when new ones appear. Free.

Set up my alert

Or follow just its CPV code, IP telephone services: an email when new tenders arrive under it, no account needed.

Follow CPV 64215000

Email me the new tenders under this code

IP telephone services (64215000) and every code below it. Only new tenders, never the archive.

No account needed. We email you once to confirm the address, and every alert stops with one click.

13:14 hours left

Open notice

Keyboard shortcuts

Read a list without reaching for the mouse. The shortcuts stay quiet while you type in a field.

j
Next result
k
Previous result
Enter
Open the result
n
Next page
p
Previous page
c
Compare this result
s
Shortlist this result
o
Open the result in a new tab
x
Set this result aside
/
Search from any page
Ctrl K
Search from any page
?
Show these shortcuts
Esc
Close

Start from a question

Browse by sector

Index

Close
Log in

Language