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Contracts Finder (UK Cabinet Office) verified 2 months ago Contract award

Payments Tracing

Awarded United Kingdom Research & development

Buyer H m revenue & customs

€174,948 awarded value

Key facts

Awarded
decided 6 days after the deadline
Procedure
Restricted procedure Two steps: companies first ask to take part, and only those selected are invited to bid. Full entry
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Awarded to

Experian Limited

Awarded value
€174,948
Record with this buyer
1 first contract from this buyer in the register

Summary

Machine-generated summary

HM Revenue and Customs (HMRC) has awarded a contract for payments tracing data services. HMRC issued 4.8 million P800 Tax Calculation overpayment letters in 2025 to 2026, and around 1 million remain uncollected. The service provides customer mobile numbers, email addresses and up-to-date postal addresses so HMRC can contact people and encourage them to collect their overpayments. The contract was awarded to Experian Limited on 2026-07-23 for EUR 174,947.52. The awarded price is the same as the estimated value of EUR 174,947.52, within 1%. The deadline for bids was 2026-07-16.

Timing

  1. Deadline
  2. Awarded decided in 6 days
  3. Published

Description

HM Revenue and Customs (HMRC) is the UK's tax, payments, and customs authority, collecting tax revenue. HMRC collects the money that pays for the UK's public services and aids families and individuals with targeted financial support. HMRC does this by being impartial and increasingly efficient in its administration. HMRC helps the honest majority to get their tax right and makes it hard for the dishonest minority to cheat the system. 1.2 HMRC Payments are responsible for all payments in and out processes within HMRC. In 2025 to 2026, 4.8 million P800 Tax Calculation overpayment letters were issued. Approximately 1m remain uncollected due to a variety of different reasons. HMRC Payments are looking to reduce the volume of uncollected overpayments by securing contact detail, mobile number, email address and postal address. 2. General Overview 2.1 Data is sought to help support HMRCs aim to reduce the number of uncollected repayments. The data would support HMRC's communications approach by providing HMRC with customer mobile numbers, email addresses and up-to date address details so customers can be contacted and nudged to collect their overpayment.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    Estimated value
    Was: €174,626
    Now: €174,948
    Award value
    Was: €174,626
    Now: €174,948

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After the award

If you bid and did not win: the standstill period, the usual time to challenge the award, and a letter asking the buyer for its reasons.

This is not legal advice. The periods run from the date the decision was sent to you, which may differ from the date shown here. Check your award letter and national law, or ask a lawyer, before you rely on any date.

Show the periods and the letter

We hold no figures for United Kingdom, and the EU minimum does not apply there. The letter below can still be used.

Ask the buyer for its reasons

A debrief request in the buyer's language (English). Fill in the parts in square brackets and send it to the contact named in your award letter.

To: H M REVENUE & CUSTOMS

Subject: Request for the reasons for the award decision. Payments Tracing ([Reference number])

Dear Sir or Madam,

We submitted a tender in the procedure named above and have been informed that the contract was awarded to another tenderer.

So that we can understand the decision, we kindly ask you to send us:

1. the reasons why our tender was not selected;
2. the name of the successful tenderer, and the characteristics and relative advantages of its tender;
3. the scores that our tender and the successful tender received on each award criterion, with the reasons for each score;
4. the date on which the standstill period ends, if one applies.

Please confirm that you have received this request.

Yours faithfully,

[Name and position]
[Company]
[Address]
[Email and telephone]
[Place and date]

This is not legal advice. The periods run from the date the decision was sent to you, which may differ from the date shown here. Check your award letter and national law, or ask a lawyer, before you rely on any date.

Official source

Source: Contracts Finder (UK Cabinet Office)

Always verify details on the official notice.

Last verified against Contracts Finder (UK Cabinet Office) 2 months ago

Documents on Contracts Finder (UK Cabinet Office) (English)

Market

Research & development in United Kingdom

median award in this market
€133,319
More figures

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 326 awards for Research & development in United Kingdom.

This award
€174,948
Median award
€133,319
Middle half of past awards
€58,261 to €322,878

The award sits inside the usual range.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Market context

open now in Research & development
409
median open notice
€200,000

Who wins in this market

Many suppliers

United Kingdom · Research & development

different companies won awards here
248
of the awards went to the three most frequent winners
9%
buyers awarded contracts here
129

Based on 394 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

The buyer in figures

H m revenue & customs

notices in the register
57
awards
57
awarded in total
€1.7B

Who wins its contracts

Many suppliers
different companies won its awards
48
of the awards went to the three most frequent winners
14%
of its calls state an estimated value
98%

Based on 57 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

H m revenue & customs

United Kingdom

Awards most often to

  1. Capgemini UK Plc 3 awards €236.0M
  2. Ibm united kingdom limited 3 awards €52.9M
  3. Atos it services uk limited 2 awards €139.8M

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