Austria - IT services: consulting, software development, internet and support - Implementation of an omnichannel contact centre and a workforce management solution for EVN customer service

EVN plans the procurement (supply and implementation) of an omnichannel contact centre solution to replace the existing OpenScape Contact Center (OSCC), and a workforce management solution to replace the existing InVision shift planning system. The project is divided into 2 lots. The buyer is EVN in Austria. No estimated value, deadline or procedure details are stated in the notice.

Description

26 open tenders right now

• IT services: consulting, software development, internet and support - framework agreement for services in the field of Data Excellence No deadline published
• IT services: consulting, software development, internet and support - Framework agreement for the performance of service and work contracts in the area of Field Service Management (FSM) No deadline published
• Pipeline, telecom and electricity line construction works - Framework agreement for civil engineering and earthworks in Lower Austria 2027 - 17 lots No deadline published

This buyer has no award history in this sector yet. Usual winners, IT services - Austria

Based on 412 awards with a linked company profile over the last 2 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

1. 5 Aug 2026 Read before bidding
   • Scope and criteria: The description was expanded. Re-read it before you bid.

Follow this tender and we email you the moment it changes. Create account

Market context

Avg. open tender · IT services

€26,236,963

5,300 open across Europe right now

Buyer track record on Aperlena

55 notices tracked · 27 awarded

€44,128,450 in awarded contracts