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TED - Tenders Electronic Daily (Publications Office of the EU) verified 13 hours ago Contract award

Norway - IT services: consulting, software development, Internet and support - Contract award notice for competition Procurement of an ICT system for a contact centre.

Awarded Norway Vestlandet IT services

Buyer Bergen kommune - Seksjon for digital transformasjon konsern (SDi)

€2.3M awarded value · €2,308,083

Key facts

Published
Procedure
Negotiated procedure
  1. Published
  2. Awarded pending

TED - Tenders Electronic Daily (Publications Office of the EU) does not publish the date of this award. See the official notice

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Awarded to

Telia Norge AS (Hovedenhet)

Awarded value
€2,308,083
Record with this buyer
1 first contract from this buyer in the register

Description

Bergen municipality has procured a new digital system for contact centres for use in Bergen municipality. The procurement is signed as an agreement for ongoing service procurements over the internet, "as-a-service" delivery and it includes establishment, training, configuration, integrations, loading/converting data, operation and maintenance, as well as 2/3 line user support for channel speech. The agreement also includes an option on other channels, functionality and the possibility for development after the delivery day. The contract will be valid for 5 years from the start-up date. The agreement will then be renewed automatically for 1 year at a time, unless terminated. The maximum contract period is ten years.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 13 hours ago

View the official notice

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 306 awards for IT services in Norway.

This award
€2.3M
Median award
€678,984
Middle half of past awards
€296,783 to €1.4M

The award is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

Bergen kommune - Seksjon for digital transformasjon konsern (SDi)

Norway

notice in the register
1
award
1
awarded in total
€2.3M

Market context

open now in IT services
7,110
median open notice
€885,740

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