Summary
Machine-generated summaryThe Norwegian Customs is procuring a contact centre system to handle public enquiries from businesses and private persons efficiently. The system must support the customs guidance section with good tools so guidance is correct and delivered with appropriate resource use. It must use artificial intelligence to make working hours more efficient for agents. The buyer seeks a partner with high competence throughout the contract period, who ensures further development of the service and helps the Norwegian Customs continually adopt new systems. No estimated value or submission deadline is stated in the description. Interested suppliers should follow the official tender documents for procedure and participation details.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
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This buyer has no award history in this sector yet. Usual winners, Business services - Norway
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| KPMG AS | 4 | €1.8M | Sep 2026 |
| Viljr AS | 4 | €1.7M | Apr 2026 |
| PricewaterhouseCoopers AS (hovedenhet) | 4 | €532,434 | Jul 2026 |
| BDO AS (Hovedenhet) | 4 | €339,070 | Apr 2026 |
| Avarn Security AS | 3 | €1.2M | Apr 2026 |
Based on 187 awards with a linked company profile over the last 2 years.
Change history
Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.
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- Estimated value: Set to €1,273,596
- Estimated value: Set to €14,000,000
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Market context
- Avg. open tender · Business services
- €24,577,344
- Buyer track record on Aperlena
- 14 notices tracked · 2 awarded
- €4,093,700 in awarded contracts
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