Norway - Alarm-monitoring services - Market survey on alarm services for city officers

Introduction The Agency for Urban Environment invites the supplier market to a market dialogue regarding the provision of alarm services and the accompanying to uncover 1) the supplier market and potential tenderers, and 2) systems offered to cover the need for alarm functions for the company's urban city service officers. The objective of the market dialogue is to obtain information on the market's systems, technological possibilities, service models and best practice before any competition notice. The dialogue shall contribute to ensuring that a future procurement is designed in a way that safeguards the company's needs, at the same time as facilitating competition and innovation. This market dialogue is not a competition and a contract will not be signed as a result of this enquiry alone. About the Entity The Agency for Urban Environment needs alarm services that support city officers on foot, on bicycles and in vehicles. The service shall contribute to: * Effective handling of alarms and events * Quick notification and coordination of city officers * Documentation and traceability * Increased security for employees, visitors and values · Efficient interaction either between the alarm centre and operative resources or internally between operative resources. The organisation would like to gain better insight into available systems and future development trends within alarm management. Background The entity is considering to procure alarm services that can include: * Reception and management of technical alarms * Assault alarms/safety alarms * Notification to city officers and other stand-by resources * Logging and reporting * Notification to security guards and other stand-by resources * Integrations with existing security and access systems The company would like information on how such services are currently provided in the market. Contract models * Which pricing models are used? * How are alarm reception, call-outs and additional services priced? * Which contract forms are recommended? Provisional needs description The organisation would like a description of which systems can be offered in general, but will present a provisional description of requirements where the points below will be focused. Descriptions of other offered systems are also encouraged to include. · Mobility in alarm units/systems that can be offered. This includes a description of the weight, design and fasteners. · Robustness and weather resistance. Describe how the proposed systems will tolerate Nordic conditions with a focus on humidity/rain/water and cold conditions. The company also requests certifications, industry standards that can be requested for proposed systems. · Operational duration for the battery for proposed systems as well as time spent on charging. · Coverage area. Describe what degree of coverage can be expected from proposed systems. For this point, the company emphasises that the need is full coverage throughout Oslo - also in outer parts of Oslo and between high-level buildings in the centre of Oslo. · User friendliness and simplicity in use. The organisation will focus on simplicity when needed to trigger alarms and simplicity when receiving the alarm. Describe what happens when there is a need to trigger the alarm and what is being communicated to the person who receives the alarm for proposed systems. · Report functionality. Describe the possibility for reporting alarms with the accompanying information and how this is presented and can be analysed. · Privacy and information security. o How are privacy and information security safeguarded? o What certifications and standards are complied with? o How are data storage and access control handled? Emphasis is put on the fact that the needs description is provisional and can be changed after the completed market dialogue. Implementation of market dialogue The market dialogue is planned to be carried out in the following stages: Step 1 - Written input Tenderers will submit written responses to the questions in this document. Step 2 Summary The organisation will use the input for further needs clarification and any competition design. Practical information Deadline for input 19.08.2026 - 12:00 Submission: Answers shall be sent electronically through Artifik. All questions shall be sent electronically through Artifik. Confidentiality and the public. Received answers will be processed in accordance with the current regulations. Tenderers are requested to clearly mark any information that is seen as business secrets or other confidential information. The company reserves the right to publish general and anonymised summaries of the market dialogue. Reservations Participation in the market dialogue does not give any rights in connection with any later competition. The company will not be bound to hold a procurement as a result of this market dialogue. All costs connected to participation are to be borne by each tenderer. We look forward to receiving input and thank you for your interest.